JAMESBURG, N.J., Aug. 14, 2007 (PRIME NEWSWIRE) -- VoicePulse Inc. issued a statement today warning stranded VoIP consumers of deals accompanied by unethical and predatory policies. Hundreds of thousands of VoIP customers were recently left searching for a new provider due to the demise of SunRocket, a defunct Virginia-based service provider.
"Consumers should thoroughly read the terms of service they are agreeing to before signing up," urged Ravi Sakaria, VoicePulse's President. "It's very easy to skip over the details of the trial period, refund policy, or support hours when you're scrambling to restore service. Companies offering a deal in exchange for a one or two year prepayment might have no reason to continue offering you satisfactory service after you've paid up."
Many startup VoIP providers offer an insufficient 14-day return policy. Consumers should ask for an extension, especially if they are porting their phone number, a process which can take more than 30 days. VoicePulse offers a full 30-day Money Back Guarantee with terms listed on www.voicepulse.com.
"We work hard to satisfy our customers every day," says a Customer Support manager at VoicePulse. "If we didn't, our customers would take their money elsewhere. To charge a customer in advance for two years of service and then provide inadequate support is unfair and misleading to the customer and damaging to the reputation of the VoIP industry."
Another possible pitfall to watch out for is an early cancellation policy for prepaid plans. Providers may refuse to refund as much as 50% of the prepaid amount after the end of the trial period. VoicePulse only offers month-to-month calling plans, cancellable at any time.
"Offering a stranded customer a deal on a two year contract and not letting them have their money back three weeks into it is just a bad business practice," says Sakaria. "We still have active, paying customers who signed up in April 2003, our first month of service. That's only because we've met and exceeded their expectations every month since then, not because they're locked into a contract."
VoicePulse's Customer Support department is consistently rated highest in customer satisfaction based on actual customer reviews at BroadbandReports.com. VoicePulse is also the highest rated overall provider, for the past three years, based on over 190 reviews. Other service providers ranked include AT&T, Optimum Voice, Primus, Vonage, Comcast Digital Voice, ViaTalk, BroadVoice, Packet8, Time Warner, Lingo, SunRocket, VoiceStick, and Teleblend.
About VoicePulse
VoicePulse is a New Jersey-based communications company that uses its VoIP network to deliver advanced features and high-quality phone service to residential and small-business consumers. The company leads the industry in delivering innovative features and excellent customer service. For more information about VoicePulse, please visit www.voicepulse.com. VoicePulse is a trademark of VoicePulse Inc.
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For more information about VoicePulse, please contact: Public Relations 732-339-5100 www.voicepulse.com Press contacts should go to the Press Room under the About VoicePulse page.