VHT Launches Highly Scalable “As Needed” Callback Cloud Designed for SMB Market AKRON, Ohio, May 01, 2018 (GLOBE NEWSWIRE) -- VHT has announced that its Callback cloud customer callback solution now offers online billing, allowing businesses that want to provide a better...

Virtual Hold Technology is now VHT; New Name Designed to Reflect a Broader Focus on Seamless Customer Engagement Across Omni-Channel Environments AKRON, Ohio, April 10, 2018 (GLOBE NEWSWIRE) -- Virtual Hold Technology has been synonymous with contact center callback technologies, having pioneered the technology that today reduces frustration...

VHT to Present Best Practices for Optimizing Customer Experiences at Frost & Sullivan Customer Contact East AKRON, Ohio, April 03, 2018 (GLOBE NEWSWIRE) -- Next Week, VHT will present at the Frost & Sullivan 2018 Customer Contact East event April 8-11 in Marco Island, Florida. The interactive...

Virtual Hold Technology’s Partnership With Videlica Helps Businesses of all Sizes Eliminate Hold Time Across EMEA AKRON, Ohio, Dec. 06, 2017 (GLOBE NEWSWIRE) -- Failure to tackle lengthy call queues has been a significant challenge for contact centers in the UK – costing businesses an estimated £3.7 billion. To...