BOSTON, MA--(Marketwire - March 6, 2008) - According to a new study from Aberdeen, a
Harte-Hanks Company (
NYSE:
HHS) comprehensive, consistent and proactive
performance measurement and testing best maximize the business value of
service-oriented architecture (SOA) investments.
"Those companies that proactively and consistently test and measure
performance of their SOAs -- that build performance concerns into their SOA
strategies -- enjoy higher business performance from their SOAs, even as
services multiply," said Michael Dortch, senior analyst, Aberdeen. "Among
Best-in-Class companies identified by Aberdeen Group research, 100%
reported improved performance of their SOAs and compliance with internal
and external service level agreements (SLAs) during the past 12 months.
Those Best-in-Class companies are also twice as likely as others to use SOA
performance and analysis software and to manage deployed service
performance proactively."
The new Aberdeen study found that 64% of Best-in-Class companies
proactively manage the performance of deployed services. Further, 56% of
Best-in-Class companies saw fewer than 25% of applications and services
experience problems requiring support escalation. These and other findings
underscore the direct connections linking effective testing and measurement
strategies with SOA performance and ROI.
A complimentary copy of this report is made available due in part by the
following underwriters: Fiorano Software, Inc. and Relativity
Technologies, Inc. To obtain a complimentary copy of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=4198.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results. Having benchmarked more
than 30,000 companies in the past two years, Aberdeen is uniquely
positioned to educate users to action: driving market awareness, creating
demand, enabling sales, and delivering meaningful return-on-investment
analysis. As the trusted advisor to the global technology markets,
corporations turn to Aberdeen™ for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen
http://www.aberdeen.com or call (617) 723-7890, or to learn more
about Harte-Hanks, call (800) 456-9748 or go to
http://www.harte-hanks.com.
© 2008 Aberdeen Group, Inc., a Harte-Hanks Company
260 Franklin Street
Boston, Massachusetts 02110-3112
Telephone: (617) 723-7890
Fax: (617) 723-7897
www.aberdeen.com
Contact Information: Media Contact:
Michael Dortch, Aberdeen Harte-Hanks
(707) 576-7565
michael.dortch@aberdeen.com