Contact Information: Contact: Ryan Zuk Sage Software 480-368-3818 ryan.zuk@sage.com Shana Keith Porter Novelli 404-995-4557 shana.keith@porternovelli.com
Sage SalesLogix Helps Capital Processing Network Achieve Four Million in Revenue During First Full Year of Business
Sage CRM Solutions Business Partner Customer Systems Inc. Implements Customized CRM System to Help Payment Processing Start-Up Manage Millions of Customer Records
| Source: Sage Software
SCOTTSDALE, AZ--(Marketwire - March 27, 2008) - Sage Software today announced that
Scottsdale,
Arizona-based Capital Processing Network, a provider of electronic payment
processing products and services, is using the Sage SalesLogix CRM suite to
manage its sales, customer service, and technical support departments.
Customer Systems Inc., a local Sage CRM Solutions business partner,
implemented Sage SalesLogix for 40 Capital Processing employees. Capital
Processing began operations in November 2006 and cites Sage SalesLogix as a
critical component of the company's early success generating $4 Million in
revenue during 2007.
"Servicing merchant bank accounts requires us to manage sensitive data,"
said Jeff Stephan, President of Capital Processing Network. "The smallest
of errors could result in hundreds of thousands of dollars in losses.
Customer Systems Inc. applied their engineering expertise to our sales and
support automation requirements, and we can now manage millions of data
records with great precision."
Automation Aids Rapid Growth
Capital Processing's Sage SalesLogix system automates all aspects of client
contact and account maintenance, including monitoring of clients'
point-of-sale systems. Sage SalesLogix is also used to keep track of sales
opportunities and client interactions, process extensive data search
queries, and manage the customer service department's client maintenance
records and return material authorization (RMA) tickets.
"In less than 18 months, Capital Processing has gone from opening its doors
for business to managing large volumes of payment transactions for
thousands of clients," explained Mike Hoffler, President of Customer
Systems Inc. "The company's rapid transition from start-up to growth mode
required a powerful and flexible CRM system, and with Sage SalesLogix we
were able to skillfully deliver beyond expectations."
Capital Processing employees can restrict user access to specified data
fields within Sage SalesLogix to maintain confidentiality of sensitive
data. Employees can also view one another's calendars, which has increased
team productivity and improved issue resolution rates while increasing
levels of customer satisfaction.
The company plans to continue enabling its Sage SalesLogix system with
additional user capacity and functionality as it grows, and intends for
Customer Systems Inc. to continue as its strategic partner and business
process advisor.
"Customer Systems Inc. and Sage SalesLogix offer a rare combination of
industry knowledge and modernized CRM architecture that is extremely
valuable to our business," added Stephan. "As a result, our customers have
never been happier."
Sage SalesLogix
With more than 300,000 users at over 8,500 companies, Sage SalesLogix is
the leading CRM solution for small to medium-sized businesses and divisions
of larger enterprises, and is part of the Sage Software family of
integrated business management solutions.
Sage SalesLogix is a full-featured, multi-client CRM solution that provides
users with sales force automation (SFA), customer service and support, and
marketing capabilities, as well as interactive dashboard and reporting
functionality. Sage SalesLogix enables rich customization capabilities,
high levels of end-user adoption and low total cost of ownership across all
deployment methods. Optional mobility and business analytics tools are also
available. For more information, please visit www.sagecrmsolutions.com.
About Capital Processing
Based in Scottsdale, Arizona, Capital Processing Network (CPN) is a
national merchant service provider offering the finest solutions in credit
card processing, transaction reporting and management, e-commerce and
Internet processing, and wireless and mobile solutions among its service
offerings. Capital Processing Network is firmly positioned to help their
clients and partners leverage cutting-edge technology to support their ever
changing merchant banking needs, remain competitive, and drive efficiencies
in their business operations. For more information, please visit
www.capitalprocessingnetwork.com or phone 877-804-1752.
About Customer Systems Inc.
Customer Systems is a full service CRM solutions provider that works with
clients in a consultative, personalized and professional manner, CSI
focuses on listening and learning about your business before making any
recommendations, and then leverages the depth and breadth of their industry
experience to implement a CRM solution that fits your current needs and
scales for future growth. For more information, please visit
www.customersystemsinc.com or phone 480-941-1955; toll free at
877-WE-DO-CRM.
About Sage Software
Sage Software supports the needs, challenges and dreams of nearly 2.8
million small and medium-sized business customers in North America through
easy-to-use, scalable and customizable software and services. Our products
support accounting, operations, customer relationship management, human
resources, time tracking, merchant services and the specialized needs of
the construction, distribution, healthcare, manufacturing, nonprofit and
real estate industries. Sage Software is a subsidiary of The Sage Group
plc, a leading global supplier of business management software and services
to small and medium-sized businesses. Formed in 1981, Sage was floated on
the London Stock Exchange in 1989. Sage Group now has 5.5 million customers
and employs over 13,900 people worldwide. For more information, please
visit the web site at www.sagesoftware.com or call (866) 308-2378.
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