Contact Information: Editorial Contact: Kristofer Konietzko Breakaway for iPass Tel: 415-358-2491 Email:
Stride Rite Deploys iPass Retail Office and Wireless Connectivity to Reduce Costs and Improve Efficiency in More Than 350 Locations Nationwide
Company Uses Managed Broadband Solution for Enhanced Customer Service and PCI Compliance
| Source: iPass
REDWOOD SHORES, CA--(Marketwire - April 6, 2009) - iPass, Inc. (NASDAQ : IPAS ), a global
provider of services that unify the management of enterprise mobility,
today announced that Stride Rite, a leading national children's shoe
retailer, has standardized on iPass Retail Office and Wireless Primary
Service options throughout its more than 350 U.S. stores. The Retail Office
service gives Stride Rite complete managed network access -- enabling its
locations to be Payment Card Industry (PCI) compliant -- and provides
seamless connectivity while controlling wide-area network (WAN) expenses.
The Wireless Primary Service option allows Stride Rite to stay connected
through iPass-provided 3G connectivity.
For more than 85 years, Stride Rite has been designing and selling
affordable footwear that stands up to the rough-and-tumble ways of active
kids. The company maintains several factories in China, two distribution
centers in the U.S. and one in Europe. Before adopting iPass Retail Office,
the company used dial-up connections for all of its locations, which
limited the types of applications it could deploy, adversely affecting
customer service and increasing costs. The company selected iPass to
increase employee productivity and reduce communication expenses across its
locations, while ensuring that critical applications, information and
customer transactions were protected.
"We evaluated several solutions based on security, price and coverage, and
iPass was by far the best," said Liz Napier, manager of retail store
systems, Stride Rite. "To be PCI compliant, there are an overwhelming
number of rules regarding service monitoring, exception handling, quarterly
reporting and other tasks. If we had to do it ourselves, it would've taken
a large dedicated team at Stride Rite. But iPass takes care of everything
PCI-related for us."
Stride Rite is using iPass to support its point of sale (POS) system, and
conduct credit and debit transactions. iPass Retail Office is PCI
compliant, giving Stride Rite the confidence that its customers'
confidential information is secure. Additionally, the service has helped
streamline the company's inventory process and improve the customer
experience by providing access to customer relationship management (CRM)
applications and other corporate resources. Like all iPass retail
customers, Stride Rite has access to iPass' Managed Network Services
portal, which provides a dashboard display of all the company's store
connectivity. At a glance, managers can see which stores are fully
operational, which are on backup and if any are down.
"At iPass, our goal is to make remote and mobile connectivity simple so
that our retail customers, like Stride Rite, can focus on delivering high
customer satisfaction and operational excellence rather than managing
hundreds of connections from numerous providers of DSL, 3G, cable, T1 and
wireless services," said Chris Linden, director of managed network services
at iPass. "iPass Retail Office unifies the underlying multi-carrier
infrastructure into a reliable and secure service."
iPass Retail Office aggregates hundreds of cable and DSL provider networks
into the most complete high-speed broadband network in North America. The
service provides retailers with always-on access in a secure and
well-managed environment compliant with PCI regulations. iPass Retail
Office also provides a full suite of managed services, including
qualification and provisioning, 24/7 proactive network monitoring and
management, regular vulnerability testing and automatic trouble ticketing
and email alerts.
iPass has installed all required infrastructure in each store to ensure a
successful deployment of the service. In addition, Stride Rite plans to
deploy iPass in all future stores.
For more information on iPass Retail Office and Wireless Connected Service,
visit http://ipass.com/services/services_retailoffice.html.
About iPass Inc.
iPass helps enterprises unify the management of remote and mobile
connectivity and devices. With iPass software and services, customers can
create easy-to-use broadband solutions for their mobile workers, home
offices, and branch and retail locations, complete with device management,
security validation, and unified billing. iPass offerings are powered by
its leading global virtual network, on-demand management platform, and
award-winning client software. The iPass global virtual network unifies
hundreds of wireless, broadband and dial-up providers in over 160
countries. Hundreds of Global 2000 companies rely on iPass services,
including General Motors, Nokia, and Reuters. Founded in 1996, iPass is
headquartered in Redwood Shores, Calif., with offices throughout North
America, Europe and Asia.
iPass® is a registered trademark of iPass Inc.