Two MTN countries to use Managed Operations to operate their systems from Seamless

Many mobile operators look at outsourcing the management of their systems to
take advantage of lower costs through scale advantages and the good
availability of high level expertise. Following the orders of Managed
Operations for Seamless systems at MTN operations in Congo and Afghanistan, the
MTN Group is considering to add Managed Operations to the Group Frame
Agreement. This implies that when Seamless delivers an ERS 360° system, it is
run with Managed Operations. 

“Seamless is keen on meeting up with the developing demands of the market” says
George Nassif, CIO, MTN Afghanistan. “Our experience from working with Seamless
is all through very positive, their software is well proven and reliable. The
Managed Operations from Seamless becomes very favourable for us when it comes
to managing, operating and maintaining a platform that let our subscribers earn
airtime from a peer, buy airtime from a retailer and Top Up using electronic
vouchers. The subscriber can also, through USSD menu, select his preferred
tariff plan or add the service offering promotion he desires (SCIMA)” continues
 George Nassif and finishes ”We came to the conclusion that with Managed
Operations we would accomplish a cost saving and ensure competence in operation
and maintenance. It's not only about staff being with us or Seamless, we felt
confident with the high availability through remote connectivity of Managed
Operations in combination with planned on-site presence”. 

The business area Managed Operations is expected to grow significantly as
mobile operators focus on their business of attaining larger subscriber bases
and offering services to their subscribers with short time-to-market.
 
“When we set-up the Managed Operations at a customer site we have three
keywords: Proactive, transparent and immediate” says Danijela Kostic, head of
Managed Operations at Seamless. “Proactive is about monitoring, foreseeing and
taking action to avoid problems. Transparency is close co-operation with the
customer to ensure they always know what's going on with their system and to
see the value of the service” continues Danijela Kostic and finishes “Immediate
is the most important, we have short response times to protect our customers
business”.