PORTLAND, Ore., March 5, 2013 (GLOBE NEWSWIRE) -- NTT Centerstance, a consulting company specializing in cloud-enabled business transformation solutions, has been recognized as the #2 top provider of professional services nationwide in a benchmark survey conducted by independent research firm Service Performance Insight (SPI).
In its 2013 Professional Service Maturity™ Benchmark report, SPI Research published findings based on an analysis of 234 participating service organizations. Of those 234 firms, Centerstance ranked #2 by outperforming the benchmark average in five service performance categories: Leadership, Finance and Operations, Human Capital Alignment, Service Execution and Client Relationships. The entire report can be purchased directly from SPI research here.
This meteoric rise in ranking is especially notable as NTT Centerstance was acquired the same year by the world's largest global IT and telecom company, NTT Group.
"One of the key factors in our rise in SPI's ranking is our ability to measure our progress through our SRP solution which combines FinancialForce Professional Services Automation and Accounting with Salesforce.com," states Greg Lueck, SVP of Sales & Marketing at NTT Centerstance. "The SPI Research study consistently shows that the top scoring firms all utilize a solution that integrates their CRM, PSA and Accounting systems, which leads to greater process efficiencies, better service delivery and ultimately higher profitability, and we've certainly found that to be the case."
NTT Centerstance has been a premier partner of FinancialForce.com since 2010 and has helped dozens of companies implement Professional Services Automation and Accounting with Salesforce.com CRM for a complete SRP solution.
"Over the past 12 years we have consistently analyzed and continuously refined our operational model," comments Nick Yarymovych, SVP, Global Consulting and Operations at NTT Centerstance. "We've focused on 3 key pillars of our operations: people, process and technology. Every 6 months we defined an overall strategy that was then supported by innovations within each of those pillars. This closed loop improvement process also helped align, measure and nurture our entire organization while strengthening our culture. The result is a highly innovative, collaborative and happy team while ensuring high profit. We feel very fortunate to have developed such a great organization to deliver transformative solutions for our customers and are honored to be recognized by SPI."
About Service Performance Insight
Service Performance Insight (SPI Research) is a research and consulting organization dedicated to helping PS organizations make quantum improvements in operational efficiency and effectiveness. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 6,000 service and project-oriented organizations to chart their course to service excellence.
About NTT Centerstance
NTT Centerstance is a consulting company specializing in business transformation through process improvement and application of cloud technologies. Unlike traditional system integrators or classic management consultants, our experts are firmly rooted in both worlds, enabling us to deliver optimal business solutions for our clients. NTT Centerstance holds the unique designation of being one of only a handful of US Salesforce.com Cloud Alliance Platinum Partners and was named in Inc.'s Fastest Growing Private Companies three years running. In October of 2012, NTT Centerstance was purchased by NTT Group, the 29th largest company in the world according to Fortune magazine. The acquisition allows NTT Centerstance the ability to offer the complete lifecycle of cloud-related services (strategy, build/migrate, and run) across the entire cloud stack (IaaS, PaaS, SaaS.) www.NTTcenterstance.com.
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