ORLANDO, FL and ATLANTA, GA--(Marketwired - Apr 22, 2013) - iTK Technologies, a global management consulting and technical services company that provides Infor Lawson ERP implementation, managed services and business continuity, today unveiled a 24/7 real-time performance monitoring, cyber threat management, and analytics platform exclusively for proactively preventing performance compromise of Infor Lawson ERP systems. Making the announcement at Inforum 2013, Infor's international user conference being held in Orlando, Fla., April 21-24, iTK Technologies Principal and Co-Founder Chris Fibbe said, "RTM10 is a broad insurance policy that covers the entire technology stack in keeping ERP systems free of interruptions such as bottlenecks and cyber threats. No organization with user functionality outside of the firewall can afford to be without this protection, especially mission-critical markets with privacy regulations, such as healthcare and financial services. The all-in-one, easy-to-use platform gives administrators everything they need to keep their Infor Lawson ERP system running on all cylinders."
RTM10 users report that on average, the platform helps IT departments reduce mean-time-to-response by 40 percent while cutting resolution effort in half. In addition, user productivity increases by 15 percent due to a 25 percent reduction in incidents. Analysis and reporting provide administrators real-time, at-a-glance status updates for early detection of issues that could become incidents. Exception notifications and stoplight interfaces enable efficient diagnosis of system performance as well as management of cyber threats. Historical data helps plan capacity and identify trending. In addition to the Infor Lawson environment, system statistics and analytics include, but are not limited to, Websphere, LDAP, web, database, transaction response time, Javaload and memory usage.
"The RTM10 monitoring tool has helped us keep tabs on our systems and avoid major problems," said Good Samaritan Hospital Manager Software Systems Kyle Gray. "We have confidence (and peace of mind) that the lifeblood of our business is running at peak performance. Our business depends on it."
RTM10 is easy to implement and can be running in as little five days. It is widely available as a cloud-based subscription or license arrangement.
About iTK Technologies
iTK Technologies is a global management consulting and technical services company that provides Infor Lawson ERP implementation, managed services and business continuity. The company provides system administration and support, including modifications, interfaces, installs, upgrades, conversions, managed services, and cloud computing. As an extension of IT departments, iTK adds capacity to IT staffs and limits capital outlay for ERP infrastructure while guaranteeing system performance. The company's consultants' expertise spans a broad range of operating systems, databases, and third party products supported by Infor Lawson, Microsoft and Oracle ERP systems. Headquartered in Atlanta, the company has offices in Boston, San Francisco, and Sao Paulo, Brazil. More information can be found on the company website at http://www.itktechnologies.com.
Contact Information:
CONTACT:
Jennifer Schwegman
(651) 247-6640