ST. LOUIS, Feb. 15, 2017 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ:DOX), the leading provider of customer experience solutions, today announced Gartner has positioned Amdocs in the Leaders quadrant in its Integrated Revenue and Customer Management (IRCM) Magic Quadrant report for communications service providers (CSPs)*, based on its ability to execute and completeness of vision. The Gartner IRCM Magic Quadrant evaluates solutions that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other related functions.
According to Gartner, leaders are vendors that would be included on shortlists for IRCM solutions at large and midsize service providers worldwide, and which demonstrate ongoing profitable growth and global presence. Gartner also see leaders as vendors that offer leading-edge and scalable technology and functionality, engage in innovative projects, execute and deliver to their customers’ satisfaction, and which are attuned to market trends and direct R&D investment accordingly.
“Amdocs has been in the leaders quadrant since the inception of Gartner’s IRCM Magic Quadrant report,” said Gary Miles, chief marketing officer at Amdocs. “Over the past year, we’ve made considerable investments in our core IRCM offerings, including the recent introduction of embedded artificial intelligence capabilities from several leading AI platforms such as Amazon’s Alexa and Facebook’s bots within our CES 10.1 Digital Care and Commerce systems. At TM Forum Live! Asia in December, we demonstrated these capabilities as part of the “Cognitive Digital Agent” Catalyst project championed by Globe Telecom which showcased the next generation of customer service and won “Best in Show”.”
Recent Amdocs wins in the revenue and customer management domain include Three Ireland, for IT digital transformation under a five-year managed services contract, Vodafone India, to support its postpaid billing systems under a five-year managed services contract, and Biznet, to support its business and subscriber growth with a comprehensive customer care and billing solution.
*Gartner "Magic Quadrant for Integrated Revenue and Customer Management for CSPs" by Norbert J. Scholz, Jouni Forsman, Amresh Nandan, 17 October 2016.
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About Amdocs
Amdocs is the market leader in customer experience software solutions for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.
Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.
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For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2016 filed on December 12, 2016.