SUNNYVALE, Calif., Oct. 03, 2017 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, is hosting eGain Digital+AI Day on December 5, 2017 at the Hyatt Regency O’Hare in Chicago.
According to recent research studies, digital transformation program failure rates are 70-90%, largely due to point-solution spaghetti and unsynchronized innovation. eGain Digital+AI Day will showcase easy-to-consume innovation, at-scale customer success stories, and industry-leading next practices to solve DX (digital experience).
Here are highlights:
• Keynote address
- We Solve: ax + bx +cx = dx! Ashu Roy, eGain CEO
• Thought leadership
- Effortless Experience: The New Battleground for Customer Loyalty: Lara Ponomareff, CX Practice Leader, Corporate Executive Board (now Gartner)
• Customer success at scale with eGain
- Multi-play telco
- Diversified bank
• Next practices and ideas
- Easy AX: Digitize the Agent Desktop
- Quick Automation with AI Knowledge
- Connected Analytics: Customer Journey to Service Operation
- Contact Center Orchestration: From Analysis to Prescription
• Demo lounge and expert access (open all day)
How to register
Visit http://hd.egain.com/edad17/index-press-release.html.
Note: All sessions are subject to change without notice.
About eGain
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys using cutting-edge AI, knowledge and analytics on a digital platform. To find out more about eGain, visit http://www.egain.com/.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.