Boca Raton, Florida, Sept. 10, 2018 (GLOBE NEWSWIRE) -- According to statistics, a quarter of all student borrowers are struggling to fulfill their debt obligations. This has spurred a battle between the CFPB (Consumer Financial Protection Bureau), students and their lawyers on one hand, and Navient as well as government-backed debt collectors on the other.
The main issues in contention include robo-dialing measures that Navient contractors use to facilitate the collection of a debt which seems to violate regulations stipulated under the Telephone Consumer Protection Act. The other issue was that Navient was using unfair measures that were leading borrowers into forbearance.
Chantel Grant is a senior partner of GM Law Firm that has been helping borrowers deal with alleged predatory debt collectors. Having spent more than a decade helping student loan borrowers address a myriad of issues, she has become only too familiar with how these unfair practices have had an impact on students and their families.
Chantel has a wealth of experience owing to her passion and dedication to fighting creditor malpractices. The attorneys at GM Law firm are well versed in consumer law and debt resolution issues. Utilizing their local counsel, the firm recently won a $23,000 lawsuit against Navient and is one of the only law firms that has been decisively winning court cases major student lenders. Navient was unable to prove that their client’s specific loan was bundled into the trust that was suing the client, Navient Private Education Loan Trust.
Navient on its part hasn’t been willing to accept responsibility, despite thousands of complaints filed against it through the CFPB. The biggest student loan servicing company says that the Federal Communication Commission should not place limits on its calls to borrowers since these calls facilitate loan collection.
The company also states that its robo-dialing operations yield excellent results for its debt collection efforts and also help struggling borrowers in the process. According to Navient, nine out of 10 times when the company tries to contact borrower who is late on their payments they can assist them to avoid default. They also argue since most borrowers are struggling, they are less likely to volunteer their contact details to a debt collector.
Despite their protests, the FCC has proposed limits to robot calls made to borrowers. While these proposed limits will certainly not stop robocalling, they will force companies to pay more attention to who they call.
There are also instances where Navient has denied making certain specific phone calls or having records. In many such cases, consumer defenders like GM Law Firm are seen as the last line of defense against the alleged predators. These Consumer attorneys can succeed not only due to their professional expertise but also in the thorough manner they approach each of the cases.