logo-300x300 (1).png
Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements and a New Platform with Cisco Webex Contact Center
March 29, 2023 11:15 ET | Upstream Works Software Ltd.
WOODBRIDGE, ONTARIO, March 29, 2023 (GLOBE NEWSWIRE) -- Upstream Works, a provider of agent-first contact center desktop solutions, announces Upstream Works Desktop 6.0, which features optimized AI...
logo-300x300 (1).png
Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences
June 02, 2022 09:00 ET | Upstream Works Software Ltd.
WOODBRIDGE, Ontario, June 02, 2022 (GLOBE NEWSWIRE) -- Upstream Works, a provider of omnichannel contact center solutions, announces today a suite of artificial intelligence (AI) application...
logo-300x300 (1).png
Upstream Works Assist Knowledge Management is Now Available in AWS Marketplace
September 09, 2021 10:00 ET | Upstream Works Software Ltd.
Woodbridge, Ontario, Sept. 09, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of cloud-based omnichannel contact center solutions, announces that Upstream Works Assist knowledge...
logo-300x300 (1).png
Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises
May 05, 2021 09:14 ET | Upstream Works Software Ltd.
Woodbridge, Ontario, May 05, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS...
logo-300x300 (1).png
Upstream Works Receives 2021 CUSTOMER Magazine Product of the Year Award
March 18, 2021 10:13 ET | Upstream Works Software Ltd.
Woodbridge, Ontario, March 18, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd. announced today that TMC, a global, integrated media company, has named the Upstream Works Desktop (UWD) as a...
logo-300x300 (1).png
Upstream Works Announces New Chief Revenue Officer to Lead Global Sales
March 16, 2021 10:00 ET | Upstream Works Software Ltd.
Woodbridge, Ontario, March 16, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced that Jeff Palmer has rejoined the company in the...
logo-300x300 (1).png
Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX
December 09, 2020 11:00 ET | Upstream Works Software Ltd.
Woodbridge, Ontario, Dec. 09, 2020 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist...
logo-300x300 (1).png
Upstream Works Unifies CX with New Desktop for Digital Workers
December 08, 2020 10:15 ET | Upstream Works Software Ltd.
Woodbridge, Ontario, Dec. 08, 2020 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd. is excited to announce their new Desktop tailored for digital workers in the Contact Center and Back Office. The...
logo-300x300 (1).png
Upstream Works Announces New Software for Richer Engagements and Ease of Administration
June 03, 2020 13:30 ET | Upstream Works Software Ltd.
Woodbridge, Ontario, June 03, 2020 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., an Omnichannel Contact Center solutions provider, announces Version 4.1 of its signature software, Upstream Works...
logo-300x300 (1).png
Upstream Works Software and Local Measure Partner on Social Engagement Management Solutions Across the Enterprise
September 17, 2019 10:00 ET | Upstream Works Software Ltd.
Woodbridge, Ontario, Sept. 17, 2019 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced its integration partnership with Local...