Inspiro Named Outsource Partner of the Year in 2024 Customer Service Excellence Awards
April 11, 2024 12:00 ET
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Inspiro Relia, Inc.
MANILA, Philippines, April 12, 2024 (GLOBE NEWSWIRE) -- Inspiro, a global leader in customer experience outsourcing, has been awarded the title of Outsourcing Partner of the Year at the prestigious...
Freshworks to Announce First Quarter 2024 Financial Results on May 1, 2024
April 08, 2024 08:00 ET
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Freshworks Inc
SAN MATEO, Calif., April 08, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the first quarter ended March 31, 2024 following the close of market on...
Unveiling the Future of Global CX; MCI Acquires Market Force Information, a Customer Experience Services Powerhouse
March 25, 2024 08:00 ET
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MCI, LC
Global Business Process Outsourcing, MCI Acquires Premier CX Market Research firm, Market Force Information
eGain Announces AssistGPT™ for CCaaS at Enterprise Connect
March 25, 2024 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., March 25, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced the availability of its AssistGPT™ generative AI...
Coveo to Showcase the Significant Impact of AI and GenAI to Improve Digital Experiences at 10th Edition of Relevance 360° Virtual Event
March 21, 2024 08:30 ET
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Coveo Solutions Inc.
Coveo announces the speakers for the 10th edition of Coveo Relevance 360° on March 27, 2024, at 11:00AM ET for a virtual 60-minute AI Strategy event.
MCI BPO Expands in the Philippines with the Acquisition of EastWest BPO & EastWest Technologies
March 18, 2024 08:30 ET
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MCI, LC
MCI BPO (MCI) a USA based BPO & CX solutions announces the acquisition of East West BPO headquartered in San Fernando, Pampanga near Clark Freeport Zone.
Coveo Wins CMSWire IMPACT Award for Best Use of AI in Customer Service with Coveo Relevance Generative Answering
March 14, 2024 09:02 ET
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Coveo Solutions Inc.
Coveo receives industry recognition for delivering real concrete results with Coveo AI Search and Generative Answering for enterprise customers
Freshworks to Participate in Upcoming Investor Conferences
February 28, 2024 08:00 ET
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Freshworks Inc
SAN MATEO, Calif., Feb. 28, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ: FRSH) today announced participation in the following events: JMP Securities Technology Conference: Tyler Sloat,...
IT News Africa Convenes Retailers and Tech Experts to Prepare for the Future of African Retail
January 25, 2024 17:09 ET
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African Technology Advisory (Pty) Ltd. (IT News Africa)
IT News Africa presents the 6th Digital Retail Africa 2024, on January 31 in Johannesburg. Explore retail tech innovations. Save 25% with code: DRA@25OFF.
ARG Launches Market Insights on Cost Optimization in IT Spending
January 24, 2024 09:02 ET
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ARG
New report highlights common challenges that hamper profitability and explores how organizations can align IT investments with desired business outcomes.