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Directly Adds $11 Million to Complete $31M New Round; Helps Companies Deliver Resilient Customer Support Operations
May 20, 2020 09:00 ET | Directly
Additionally announces expanded platform capabilities and new partner ecosystem SAN FRANCISCO, May 20, 2020 (GLOBE NEWSWIRE) -- Directly, a leader in customer experience automation, today announced...
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Directly promotes Mike de la Cruz to CEO, announces record growth of customer experience automation platform
January 28, 2020 09:00 ET | Directly
SAN FRANCISCO, Jan. 28, 2020 (GLOBE NEWSWIRE) -- Directly, a leader in customer experience automation, today announced the appointment of Mike de la Cruz to CEO. De la Cruz will continue the...
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Directly announces acquisition of AI start-up Kylie.ai
November 12, 2019 08:00 ET | Directly
Acquisition of Kylie.ai expands Directly’s technical capabilities to include transactional use cases for customer support SAN FRANCISCO, Nov. 12, 2019 (GLOBE NEWSWIRE) -- Directly, a leader in...
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Directly’s CX Automation Platform puts Experts at the Heart of AI
December 04, 2018 09:00 ET | Directly
Microsoft partners with Directly to deliver better customer service; CX Automation boosts CSAT up to 10%, while resolving up to 40% ofsupport inquiries across all customers SAN FRANCISCO, Dec. 04,...
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Directly Announces Integration with Microsoft Dynamics 365
October 01, 2018 09:00 ET | Directly
SAN FRANCISCO, Oct. 01, 2018 (GLOBE NEWSWIRE) -- Directly, an AI and gig economy platform for customer service, today announced a new integration with Microsoft Dynamics 365 as part of Directly and...
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Directly Announces $20 Million Series B Funding with Participation from Microsoft Ventures
April 10, 2018 11:03 ET | Directly
SAN FRANCISCO, April 10, 2018 (GLOBE NEWSWIRE) -- Directly, a crowd-powered AI platform for customer service, announced a $20 million Series B funding round today, led by Northgate Capital with...