Coveo Relevance Generative Answering
Coveo Introduces Two New Groundbreaking GenAI Business Applications and 15+ AI Innovations in the New Coveo Spring Release
March 28, 2024 09:00 ET | Coveo Solutions Inc.
Innovations to Coveo’s Industry-Leading Enterprise AI Platform facilitate deployment of multi-channel enterprise-grade generative answering that delivers b
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Advancements in Contact Center Workforce Optimization Worldwide - Innovation Powered by AI Is Accelerating Contact Center Growth Opportunities
March 21, 2024 05:10 ET | Research and Markets
Dublin, March 21, 2024 (GLOBE NEWSWIRE) -- The "Advancements in Contact Center Workforce Optimization Worldwide" report has been added to ResearchAndMarkets.com's offering. The report defines...
Coveo Wins CMSWire IMPACT Award
Coveo Wins CMSWire IMPACT Award for Best Use of AI in Customer Service with Coveo Relevance Generative Answering
March 14, 2024 09:02 ET | Coveo Solutions Inc.
Coveo receives industry recognition for delivering real concrete results with Coveo AI Search and Generative Answering for enterprise customers
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2024 AI-Enabled Contact Center Guide
March 01, 2024 07:09 ET | Research and Markets
Dublin, March 01, 2024 (GLOBE NEWSWIRE) -- The "The AI-Enabled Contact Center Guide" report has been added to ResearchAndMarkets.com's offering. The AI-Enabled Contact Center Guide is designed to...
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UCaaS and CCaaS Integration Business Case Report 2023: Potential Opportunities in Enhanced Integration in the Ecosystem, AI Integration, and Verticalization
February 20, 2024 05:25 ET | Research and Markets
Dublin, Feb. 20, 2024 (GLOBE NEWSWIRE) -- The "Merging Skies: Integrating UCaaS and CCaaS" report has been added to ResearchAndMarkets.com's offering. In the ever-evolving business landscape,...
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Kelly Named a Top Company for Remote Jobs in 2024
February 06, 2024 07:30 ET | Kelly Services, Inc.
Kelly has been recognized by FlexJobs as a top company for remote work for the eleventh consecutive year.
Global Contact Centre as a Service Market
Global Contact Centre as a Service (CCaaS) Market and Competition Landscape Analysis, 2019-2023 & 2024-2029, Dominated by Five9, Twilio, and Amazon
January 30, 2024 04:53 ET | Research and Markets
Dublin, Jan. 30, 2024 (GLOBE NEWSWIRE) -- The "Global Contact Centre as a Service (CCaaS) Market (2023 Edition): Analysis by Offering (Solutions, Services), Enterprise Size, End-User Industry, By...
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Generative AI (GenAI) Industry Report 2023: A Deep Dive Into Contact Center Applications and Growth Opportunities
December 19, 2023 11:48 ET | Research and Markets
Dublin, Dec. 19, 2023 (GLOBE NEWSWIRE) -- The "Ready, Set, Go! The Race is on to Capitalize on Generative AI in the Contact Center" report has been added to ResearchAndMarkets.com's offering. ...
Waterstone Canada's Most Admired Corporate Cultures 2023 Certification
Xperigo recognized a 3rd Consecutive time as one of Canada’s Most Admired Corporate Cultures
December 12, 2023 09:16 ET | Xperigo
Xperigo, automotive industry’s leading Contact Centre provider, was awarded a 3rd Consecutive time as one of Canada’s Most Admired Corporate Cultures.
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TENAQUIP Selects eGain for Digital Customer Service
December 12, 2023 06:30 ET | eGain Corporation
SUNNYVALE, Calif., Dec. 12, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that TENAQUIP Limited, a leading...