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- Solutions
- Wave iX
The AI Customer
Experience Platform
Wave iX is an AI-enhanced solution for Generative CX,
helping agents, customers, and CX leaders do more, go faster, and win.
Starting Your AI Journey?
Take the AI Assessment
Supercharge CX Productivity
Harness Real-Time CX Insights
Accelerate CX Agility
Enhance CX Privacy & Security
Conversational AI Trained To Your Brand Voice
Personalized text & voice conversations, seamlessly connected to your human agents.
Real-Time Multi-Language AI Translation, At Scale.
Deliver customer support inover 150 languages, across any channel, in real-time.
A Consultative Approach To
AI & CX
The sheer number of AI options on the market can make it difficult for CX leaders to know where to start. At ibex, we’ve spent decades working with the industry’s top brands to develop highly successful, highly customized CX solutions for omnichannel client success.
400+
IT Professionals
250+
INSIGHTS
ANALYSTS
50+
SOLUTIONS
DEVELOPED
100+
DEPLOYMENTS
2024 Artificial Intelligence Excellence Award for Wave iX
2024 Customer Experience Innovation Award for Wave iX
2023
Most Innovative
Company
AI DESIGNED FOR YOU
Start Your AI Journey With Confidence
TAILORED SOLUTIONING
We don’t make your problem fit our product – we learn your challenge and design custom solutions to fit your needs.
RIGOROUS TESTING
We test, test, and test before any live implementation to ensure your quality and security standards are met.
SEAMLESS IMPLEMENTATION
Our launch and implementation teams ensure timely and smooth solution deployment that hits KPIs fast.
CONTINUOUS INSIGHTS
Before, during, and after launch our Business Intelligence team continuously surfaces actionable program insights to keep building on your success.
Powering The Future of Customer Experience
Wave iX combines ibex’s years of award-winning BPO operational excellence with Generative AI to augment
humans, insights, and action across the end-to-end CX value chain.
The Agent
Performance Suite
The leading AI suite for agent productivity and workflow enhancement. Integrates across the agent experience to drive enhanced outcomes for every agent action.
- Total Agent Performance Management
- Hyper-personalized Agent Engagement
- AI Conversational Assistance, Coaching, & Optimization
- Real-Time Language Translation
The Customer
Interactions Suite
AI technology that boosts every interaction along the customer journey, using the latest in Generative AI.
- LLM Tailored to Your Brand
- Virtual Agents & Conversational AI
- AI Voice Engagement
- Advanced NLP
The CX
Insights Suite
An end-to-end insights layer measuring real-time CX interaction data supported by a Business Intelligence team surfacing insights that drive business forward.
- 100% Interaction & Data Capture
- Real-Time Analysis, QA, and Action
- Predictive, Brand-Tailored Insights
- Continuously Learning Knowledge Base
Seamlessly engage your customers across
their channels of choice
Wave iX is an omnichannel powerhouse ready to deliver Day 1 results.
Chat
24/7 chat availability across your desktop, mobile, and app platforms.
Deploy Gen AI to handle simple email queries or to assist agents with complex requests.
Messaging
Integrate AI across your app messaging channels for comprehensive conversational engagement.
Social
Wave iX is ready to empower engagement across all social channels.
Voice
Enhance your voice channel with AI built for human-like conversations.
Search
AI-enabled search is the key to next-generation self-service capabilities - and to reducing the cost to serve.
Enhance Performance Across The Customer Journey
AI designed to enhance every engagement at every touchpoint
Omnichannel AI Support
AI optimized to enable customers to seamlessly switch between channels without losing conversational history or context.
Enhanced Personalization
Use chatbots or virtual assistants to offer tailored recommendations, product suggestions, and relevant content based on a seamless analysis of customer engagement and purchase history.
Proactive AI Support
Anticipate customer needs based on engagement and purchase history, and offer proactive personalized support to enhance their experience.
Enhanced Self-Service
Use AI chatbots or virtual assistants to guide customers through self-service options and troubleshoot common issues.
Guide & Protect Every Customer Interaction
Human + AI
Foster a seamless collaboration between AI systems and human agents. Provide real-time suggestions or knowledge to human agents during customer interactions to enhance accuracy and customer satisfaction.
Big NLP
Train your AI using Natural Language Processing based on big data sets for highly accurate customer engagement across chatbots, automated email responses, & voice assistants.
AI Sentiment Analysis
Understand customer sentiment in real-time. Monitor social media mentions, customer feedback, and support interactions to identify trends and proactively address issues before they escalate.
Intelligent Routing
Match customer inquiries with agent expertise or AI system capabilities, reducing response times and enhancing customer satisfaction.
Continuous Learning
Continuously train and improve AI systems using real-time customer data. Leverage machine learning techniques to analyze customer interactions, identify patterns, and make predictions to meet changing customer needs and preferences.
Privacy & Data Security
Ensure compliance with privacy regulations and prioritize data security. Protect customer data and build trust with customers by clearly communicating your privacy policies and obtaining explicit consent for data usage.