FARMINGTON HILLS, Mich., Feb. 15, 2011 (GLOBE NEWSWIRE) -- Customers can now receive multimedia real-time customer service while on the go, thanks to the newly released Verishow.com mobile capability.
"Smart phone and tablet devices are increasingly becoming a vital part of communication," says Yuval Moed, co-founder and CEO of HBR Labs, VeriShow's parent company. "The ability to push the envelope further so that customers can get live support in real-time from virtually anywhere is key in making processes even more efficient."
VeriShow enables companies to provide live support that is enhanced with real-time multimedia tools, enabling them to communicate with clients and show and annotate documents, images, files and more, in real-time.
Mobile commerce sales grew 253% from 2008 to 2009 and another 143% last year, to $3.4 billion. Rapid adoption of smartphones is one of the primary drivers behind increased mobile shopping. Growth is projected to continue at a rapid clip through 2015. VeriShow clients are companies that want to provide excellent customer service by using a state–of-the-art live support platform.
With these new capabilities, Verishow.com users can view and participate in live support and real-time collaboration sessions from their mobile devices and smartphones. Among the features of this new mobile capability:
- View session content, such as product info (files, PDFs, web pages, shared screens and more)
- See annotations and changes as they are made to a document
- View the list of session participants
- Exchange text chats with all participants
- Easy to use; download takes just a few minutes
VeriShow Mobile is available now for Android 2.2 and above. Coming soon, BlackBerry Playbook, iPhone and iPad (second quarter 2011). It can be download by searching on your phone for VeriShow (Android Market) or scanning the QR code.
VeriShow was created by HBR Labs LLC to address growing need of companies for better online customer support services. "Our users depend on us to provide easy, collaborative solutions that enhance workplace projects, customer service and ultimately, their bottom line," says Yuval Moed. "With our easy to use applications-based collaboration platform, clients in the financial services, healthcare and e-commerce sectors, are able to tailor our solution to address their particular needs.
For example, sales reps can show, make notations on images, video clips, and fill in documents together; rural doctors can share X-rays when consulting with specialists in urban centers. VeriShow's multi-media tool provides an experience that far exceeds the capability of live chat and phone, and represents the next generation of live, web-based interactions and customer service.
The company recently launched a VeriShow Dashboard, simplifying the collaboration process from a desktop by eliminating the need to remain constantly logged into a browser. VeriShow is a 100% SaaS platform, so users don't need to download or install software; they simply click on a link to participate in a real-time, online collaboration or live customer support session.
HBR Labs was founded in 2007 to develop and market advanced, simple-to-use, web-based collaboration solutions so companies and individuals can communicate effectively. The team is led by CEO Yuval Moed, CTO Zeev Halevi and a number of Michigan-based private investment groups including Lis Ventures and Gal-Mar. The company's R&D facilities are located in Haifa, Israel.
VeriShow is available at www.verishow.com
For additional information or to arrange a virtual tour or interview, please contact Lynne Schreiber's personal cell phone at (248) 376-0406 or email lynne@yourppl.com.
For publication purposes, please include the following information: www.hbrlabs.com , www.verishow.com , (561) 212-2996.
For information or interviews, please contact Lynne Schreiber's personal cell phone at (248) 376-0406 or lynne@yourppl.com.
HBR Labs was founded in 2007 to develop and market advanced, simple-to-use, web-based collaboration solutions so companies and individuals can communicate effectively. The team is led by CEO Yuval Moed, CTO Zeev Halevi and a number of Michigan-based private investment groups including Lis Ventures and Gal-Mar. The company's R&D facilities are located in Haifa, Israel.
VeriShow is available at www.verishow.com
For publication purposes, please include the following information: www.hbrlabs.com, www.verishow.com, (561) 212-2996.
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The following pictures are available for download:
| [Image] | HBR Labs logo |
| [Image] | VeriShow logo |