Contact Information: Contact: eLoyalty Corporation Chris Min Vice President and Chief Financial Officer (847) 582-7222
eLoyalty Provides Update on Behavioral Analytics(TM)
eLoyalty Announces Significant New Contract Signings, Record Customer Total and Record Managed Services Backlog
| Source: eLoyalty Corporation
LAKE FOREST, IL--(Marketwire - December 18, 2007) - eLoyalty Corporation (NASDAQ : ELOY ), a
leading enterprise CRM services and solutions company, today provided an
update on the progress of its Behavioral Analytics™ Service Line.
Since its last update on November 7, eLoyalty has signed 2
additional Behavioral Analytics™ Deployment contracts and 1 additional
Behavioral Analytics™ Assessment contract. The 2 most recent Deployment
contracts are with a very large retail bank and with one of the 5 largest
HMOs; these 2 contracts have a combined value of approximately $10
million.
eLoyalty has signed a record number of contracts in the fourth quarter: 5
for Assessments and 3 for Deployments. The company currently has a
record 29 Behavioral Analytics™ customers: 15 customers in Deployment
and 14 customers in Assessment. Based on the recent contract
signings, eLoyalty's Managed Services Backlog is currently expected to
increase to a record of approximately $70 million as of the end of the
fourth quarter of 2007.
About eLoyalty
eLoyalty helps its customers achieve breakthrough results with
revolutionary analytics and advanced technologies that drive continuous
business improvement. With a long track record of delivering proven
solutions for many of the Fortune 1000, eLoyalty's offerings include
Behavioral Analytics™, Integrated Contact Solutions and Consulting
Services, aligned to enable focused business transformation. For more
information about eLoyalty, visit www.eloyalty.com or call 877-2ELOYAL.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Act of 1995: Statements
in this news release that are forward-looking statements are subject to
various risks and uncertainties concerning specific factors described in
eLoyalty's Form 10-K and other filings with the U.S. Securities and
Exchange Commission. Such information contained herein represents
management's best judgment as of the date hereof based on information
currently available. eLoyalty does not intend to update this information
and disclaims any legal obligation to the contrary. Historical information
is not necessarily indicative of future performance.