-- Ability to create new applications and quickly extend them to users anywhere. -- Map applications to individual employee profiles, making the appropriate features globally available regardless of the location, system or device to which they are connected. -- Reduce costs through centrally managed, enterprisewide dial plans and on-net calling, global least-cost routing and PSTN access from the most cost-effective location. -- Eliminate local application servers and optimize software licensing across the full breadth of the enterprise rather than for a single location. -- Massively scale to 250,000 business users and 25,000 locations.Avaya Aura includes industry-leading unified communications capabilities:
-- Communication Manager, Avaya's flagship voice and video telephony software, becomes a business feature server, allowing the decades of customer innovation built into Avaya's PBX platform to be exposed as SIP features and services coordinated from Session Manager. -- Presence Services, formerly known as Intelligent Presence Services, takes a more central role within the communications platform, expanding the ability to federate presence from multiple sources and vendors for a more accurate view of an employee or work group availability. -- Application Enablement Services and Integrated Manager, which remain the same.For companies with branch locations, Avaya Aura Branch Edition provides the capabilities of Avaya Aura as a SIP-based replacement for key systems in small locations, enabling companies to go from stand-alone stores and branches to a full, SIP-connected enterprise. Avaya Aura is supported by Avaya's new consulting framework -- Avaya Strategic Communications Consulting, which helps businesses evolve their communications using the most advanced expertise, tools and capabilities. This new consulting practice builds on Avaya's strong record of helping companies meet business challenges using advanced communications technologies. Avaya also has one of the broadest portfolios of SIP-based communications applications and an extensive community of independent software developers through the Avaya DevConnect program. Avaya Aura is available in Branch, Standard and Enterprise Editions and carries forward the "all-inclusive" package pricing announced previously. Avaya is also introducing an enhancement to its flagship portfolio for the small and medium enterprise market. The Avaya IP Office Customer Call Reporter is a new browser-based application that enables a small business to track and measure customer service and agent productivity levels. Customer: Australian National University Avaya is already helping more than 200 organizations globally to develop networks using its new architecture. Among the organizations is Australian National University (ANU), a leading research institution. Based in Canberra, ANU's 14,000 students, staff and faculty are spread across the country and supported by a wide range of applications, systems and vendors that had become so cumbersome that further attempts at advances were hindered. "ANU runs a 'best of technology' shop," said Darren Coleman, senior network engineer, ANU. "We don't believe in buying everything from one vendor. Over time, we accumulated a variety of media formats and different versions in different locations. It had become very complex and difficult to add new interactive or collaboration applications broadly. We envisioned some kind of common signaling 'engine' that would bring everything together. "Avaya Aura Session Manager is exactly what we need. We'll be able to manage everything from one place and develop and deploy tailor-made applications to students and staff. We anticipate enormous savings just from a universitywide dial-plan and being able to write our own applications." About Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. The Avaya SIP Vision: Reducing Complexity, Costs and Building a New Enterprise Communications Future Backgrounder Avaya Branch Solutions Backgrounder Avaya Strategic Communications Consulting Backgrounder Avaya DevConnect Backgrounder
Recommended Keywords Avaya Aura, Avaya, Avaya phone, Avaya phone systems, Avaya communication, business phone system, business communication, network solution, small business phone systems, small business solution, small business phone system, business solution, business solutions, effective communication, communication technology
Contact Information: Media Inquiries: Deb Kline 908-953-6179 klined@avaya.com