Contact Information: Deb Kline 908-953-6179 klined@avaya.com
Avaya Provides Unified Communications Architecture to Leading Financial Institution
The Avaya Aura(TM) Platform Facilitates Strategic Innovation and Economic Efficiency at One of the World's Largest Global Banks
| Source: Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - September 29, 2009) - Avaya, a leading global provider of
business communications software, systems and services, today announced
that it will provide its Avaya Aura™ unified communications
architecture for Deutsche Bank. This includes IP telephony (IPT) and
associated applications that provide such capabilities as click-to-dial
from computer screens, extend office calls, and directory access to
cellular or smart phones. Furthermore, employees working from remote
offices are enabled to have easy, consistent access to all their
communications tools.
Avaya will facilitate a consolidation of Deutsche Bank's telecommunications
operations. The project, which is expected to be completed over the next
three to five years, will enable the bank to provide telecommunications for
3,100 buildings in 72 countries. The core Avaya IPT infrastructure will be
located in the company's data centers, thus minimizing the amount of
equipment required in the branch sites. This will afford cost-effective
voice installations and increased service levels, including reduced time to
market to deploy new voice features and applications.
The project will also allow a technology migration to a company-wide,
Session Initiation Protocol (SIP)-based communications architecture which
is expected to foster greater operational simplicity in the bank's
telecommunications infrastructure. The SIP-based architecture will also
provide flexibility for employees by supporting a wide variety of
telecommunications modes and devices.
The Avaya solution provides employees with the telecommunications
applications and devices that best support their individual work
requirements. These include click-to-dial from inside other business
applications or mobility applications that can enable single number access
for multiple devices including desktop phones, IP Softphones, IP VPN phones
and smart phones, for example. Using the Avaya one-X® Communicator client
on a PC or laptop and an IP-deskphone will allow employees to have their
individual phone number, call settings and address book entries follow them
to any desk, anywhere in the company; while the Avaya one-X Mobile
application allows smart phones to become another extension to support more
mobile workers.
The Avaya Aura solution provided to clients includes: Communication
Manager, Session Manager, Application Enablement Services, Presence
Services, System Manager and Integrated Management; Avaya Unified
Communications All-Inclusive, Avaya Modular Messaging, Avaya Interaction
Center, Voice Portal and Avaya Proactive Contact.
About Avaya
Avaya is a global leader in enterprise
communications systems. The company provides unified communications,
contact centers, and related services directly and through its channel
partners to leading businesses and organizations around the world.
Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service,
and competitiveness. For more information please visit www.avaya.com.