Pune, Oct. 09, 2024 (GLOBE NEWSWIRE) -- Market size & Growth Analysis:
As per the SNS Insider Report, “The Interactive Kiosk Market was valued at USD 32.18 Billion in 2023 and is expected to reach USD 64.51 Billion by 2032, growing at a CAGR of 8.05% over the forecast period 2024-2032.”
The interactive kiosk market is growing at a steady rate due to its wide range of applications and the evolution of technologies in this space, making self-service services a necessity across industries. For instance, Pizza Hut and KFC deploy interactive kiosks for better experience & operation. Customer-facing kiosks for browsing menus, customizing orders, and taking payments reduce wait times and human error. Pizza Hut has started to use kiosks that allow diners more choices for dressing up their pies and choosing pizza crusts, which promotes engagement in the restaurant. High-converting content like KFC's combo meals and exclusive offers by using a kiosk to encourage upselling. In fact, in the retail industry, 54% of customers prefer to help themselves – so retailers are increasingly adopting kiosks for things like placing orders and recommendations. The healthcare industry is following suit with the adoption of over 75% of U.S. hospitals implementing kiosks to expedite patient check-in and information retrieval. Also, according to Neilsen, 65% of consumers are willing to leverage self-service kiosks rather than wait in line a statistic likely to increase post-pandemic as businesses adopt more contactless solutions for greater safety.
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Key Market Players Listed in this Research Report are:
- Advanced Kiosks (Kiosk Management Software, Self-Service Kiosks)
- Advantech Co., Ltd. (UTK Series Kiosks, ADAM-60K Series I/O Module)
- NCR Corporation (Self-Checkout Solutions, Digital Signage Kiosks)
- Diebold Nixdorf (VN Series ATMs, Interactive Teller Machines)
- Glory Ltd (Cash Recycling Kiosk, Automated Teller Machines)
- Embross (Self-Check-In Kiosks, Passenger Processing Solutions)
- Kiosk Information Systems (Outdoor Kiosks, Custom Kiosk Solutions)
- Meridian Kiosks (Meridian Tablet Kiosk, Self-Service Kiosk)
- Olea Kiosks Inc. (Custom Kiosk Solutions, Interactive Kiosk Displays)
- Redyref (Redyref Digital Signage Kiosks, Custom Interactive Kiosks)
- Source Technologies (Secure Printing Kiosks, Document Management Kiosks)
- Touchscreen Solutions (Touchscreen Kiosks, Interactive Displays)
- Zivebox (Parcel Delivery Kiosks, Smart Locker Systems)
- Kiosks4Business (Retail Kiosks, Payment Kiosks)
- KIOSK Information Systems (Check-In Kiosks, Ticketing Kiosks)
- Smart Kiosks (Smart Vending Kiosks, Interactive Information Kiosks)
- Toshiba (Self-Service Checkout Kiosks, Digital Signage Kiosks)
- Xiphos Technologies (Xiphos Self-Service Kiosks, Digital Signage Solutions)
- Screencraft (Interactive Digital Kiosks, Wayfinding Kiosks)
- Apex Kiosks (Self-Service Kiosks, Bill Payment Kiosks)
"Comprehensive Segment Breakdown Highlights Emerging Opportunities in the Market"
By Component:
Hardware held a 50% market share in 2023, the highest as the application of physical kiosks is becoming increasingly popular across all industries. The modern features of these kiosks include touch screens, interactive displays, and payment systems for better customer involvement and operational efficiency. Some businesses like those at KIOSK Information Systems even provide customized kiosks tailor-made for specific use cases as in the airport and transportation centers where ticketing and check-in services are managed.
By Type:
Automated Teller Machines (ATMs) accounted for the largest market share with 53% in the interactive kiosk market in 2023. This enables people to do the required banking operations which may be anything from withdrawing everyday cash, depositing money, transferring funds, or even enquiry about printable account statements. The commonality of ATMs is that they are convenient, efficient, and available 24/7. Bank of America and Wells Fargo have pumped money into ATM technology that improves user experience through features like touchscreen interfaces, multilingual capabilities, and advanced security systems.
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Key Market Segments:
BY COMPONENT
- Software
-Windows
-Android
-Linux
-Others
- Hardware
-Display
-Printer
-Others
- Service
-Integration & Deployment
-Managed Services
BY TYPE
- Automated Teller Machines (ATMs)
- Retail Self-Checkout Kiosks
- Self-Service Kiosks
- Vending Kiosks
BY END-USER
- BFSI
- Retail
- Food & Beverage
- Healthcare
- Government
- Travel & Tourism
- Others
"Regional Market Spotlight: Analyzing Performance and Prospects Across Key Regions"
In 2023, North America accounted for the largest share in the interactive kiosk market with a 49% market share due to the steady deployment of technological innovations and mounting interest towards self-service solutions across sectors. The well-established infrastructure in the region helps retailers, healthcare providers, and the hospitality sector to deploy kiosks that can provide regular customer engagement and enhance operational efficiency. One instance would be NCR self-checkout kiosks, these can be found on supermarket peripheries across the nation and they help accelerate customer service.
Europe is a rapidly growing region in the interactive kiosk market with the fastest CAGR over 2024-2032 owing to digitalization across multiple industries & inclination towards self-service technology. Rising trend of kiosks in public transport, retail, and healthcare sectors to increase user experiences and reduce wait times Companies like KIOSK Information Systems and Azkoyen Group are pioneers in the United Kingdom, Germany, and France.
Recent Developments:
- March 2024: NCR Corporation announced the launch of its new food and beverage line for self-service kiosks with installer-friendliness and customizable user interface for excellent interaction experiences between customers and screens.
- August 2024: KIOSK Information Systems announced an AI-enabled retail self-checkout kiosk with embedded facial recognition in the US.
- September 2024: Diebold Nixdorf launched an improved ATM with advanced biometric security this month to add another level of security and customer convenience.
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Future Trends for the Interactive Kiosk Market:
The Interactive Kiosk Market is on a robust growth trajectory, driven by the increasing demand for self-service solutions and technological advancements. As businesses continue to seek innovative ways to engage customers, interactive kiosks will play a pivotal role in enhancing customer experiences across various sectors.
| Trend | Description |
| Integration of AI and ML | Enhanced personalization and customer service through intelligent kiosks. |
| Contactless Technology | Increased adoption of contactless payment and interaction options. |
| Enhanced Security Features | Development of biometric authentication for improved security. |
| Sustainability Initiatives | Focus on eco-friendly materials and energy-efficient designs in kiosk manufacturing. |
| Increased Customization | More options for businesses to tailor kiosks to specific needs and branding. |
Table of Contents - Key Points Analysis
1. Introduction
2. Executive Summary
3. Research Methodology
4. Market Dynamics Impact Analysis
5. Statistical Insights and Trends Reporting
5.1 Interactive Kiosk Customer Demographics, by Region (2023)
5.2 Interactive Kiosk Design Trends (Historic and Future)
5.3 Interactive Kiosk Foot Traffic and Engagement Rates (2023)
5.4 Technology Adoption Metrics
6. Competitive Landscape
7. Interactive Kiosk Market Segmentation, by Component
8. Interactive Kiosk Market Segmentation, by Type
9. Interactive Kiosk Market Segmentation, by End User
10. Regional Analysis
11. Company Profiles
12. Use Cases and Best Practices
13. Conclusion
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