2024 Contact Center Workforce Engagement Management Market Share Report for 18 Vendors Including 88, Alvaria, ASC, Calabrio, Eleveo, Five9, Genesys, Mitel, NICE, OpenText, Playvox, Verint and Xarios
June 24, 2024 10:31 ET
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Research and Markets
Dublin, June 24, 2024 (GLOBE NEWSWIRE) -- The "2024 Contact Center Workforce Engagement Management Market Share Report" has been added to ResearchAndMarkets.com's offering. This Contact Center...
Sanas Unveils Free-Forever Noise Cancellation for Contact Center Agents Globally
June 05, 2024 08:00 ET
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Sanas
LAS VEGAS, June 05, 2024 (GLOBE NEWSWIRE) -- Today at Customer Contact Week (CCW), Sanas, provider of the world's first Real-Time Accent Translation technology, announced its newest product, Sanas...
Meaning Announces Partnership with Five9, Enabling Seamless Conversations and Improved Customer Experiences for Contact Centers
June 04, 2024 09:00 ET
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Meaning
Meaning has partnered with Five9, empowering organizations to enrich the customer experience by overcoming language barriers through generative AI.
South Africa Contact Centre Operations Report 2024 - Growing Number of International Businesses Outsourcing Call Centres to South Africa to Reduce Costs
May 16, 2024 08:06 ET
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Research and Markets
Dublin, May 16, 2024 (GLOBE NEWSWIRE) -- The "Contact Centre Operations Industry in South Africa" report has been added to ResearchAndMarkets.com's offering. This report on contact centre...
Cloud-Based Contact Center Market - Global Forecast to 2030, with Profiles of NICE, Genesys, Five9, Vonage, Talkdesk, 8x8, Cisco, Avaya, Serenova and Content Guru
May 06, 2024 04:23 ET
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Research and Markets
Dublin, May 06, 2024 (GLOBE NEWSWIRE) -- The "Cloud-Based Contact Center Market Based on by Solution, by Application, by Vertical, Regional Outlook - Global Forecast Up to 2030" report has been...
Coveo Introduces Two New Groundbreaking GenAI Business Applications and 15+ AI Innovations in the New Coveo Spring Release
March 28, 2024 09:00 ET
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Coveo Solutions Inc.
Innovations to Coveo’s Industry-Leading Enterprise AI Platform facilitate deployment of multi-channel enterprise-grade generative answering that delivers b
Advancements in Contact Center Workforce Optimization Worldwide - Innovation Powered by AI Is Accelerating Contact Center Growth Opportunities
March 21, 2024 05:10 ET
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Research and Markets
Dublin, March 21, 2024 (GLOBE NEWSWIRE) -- The "Advancements in Contact Center Workforce Optimization Worldwide" report has been added to ResearchAndMarkets.com's offering. The report defines...
Coveo Wins CMSWire IMPACT Award for Best Use of AI in Customer Service with Coveo Relevance Generative Answering
March 14, 2024 09:02 ET
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Coveo Solutions Inc.
Coveo receives industry recognition for delivering real concrete results with Coveo AI Search and Generative Answering for enterprise customers
2024 AI-Enabled Contact Center Guide
March 01, 2024 07:09 ET
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Research and Markets
Dublin, March 01, 2024 (GLOBE NEWSWIRE) -- The "The AI-Enabled Contact Center Guide" report has been added to ResearchAndMarkets.com's offering. The AI-Enabled Contact Center Guide is designed to...
UCaaS and CCaaS Integration Business Case Report 2023: Potential Opportunities in Enhanced Integration in the Ecosystem, AI Integration, and Verticalization
February 20, 2024 05:25 ET
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Research and Markets
Dublin, Feb. 20, 2024 (GLOBE NEWSWIRE) -- The "Merging Skies: Integrating UCaaS and CCaaS" report has been added to ResearchAndMarkets.com's offering. In the ever-evolving business landscape,...