Global Interactive Voice Response (IVR) Systems Business Report 2023: Market to Reach $9.2 Billion by 2030 - Artificial Intelligence, Machine Learning & NLP Hold Tremendous Potential
October 27, 2023 05:23 ET
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Research and Markets
Dublin, Oct. 27, 2023 (GLOBE NEWSWIRE) -- The "Interactive Voice Response (IVR) Systems - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.Global...
Global Generative AI for Contact Centers and Customer Service Research Study 2023 Featuring Balto, Cognigy, Cresta, Cyara, Equature, Five9, Genesys, Kore.ai, Quark.ai, Salesforce, & Verint
October 19, 2023 09:18 ET
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Research and Markets
Dublin, Oct. 19, 2023 (GLOBE NEWSWIRE) -- The "Generative AI: A New Paradigm for Contact Centers and Customer Service" report has been added to ResearchAndMarkets.com's offering. This industry...
babelforce Named a Cool Vendor in the 2023 Gartner® Cool Vendors™ in Composable Customer Engagement Platforms report
October 03, 2023 06:21 ET
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babelforce
babelforce Named a Cool Vendor in the 2023 Gartner® Cool Vendors™ in Composable Customer Engagement Platforms report
Global Contact Center As A Service (CCaaS) Market Analysis Report 2023-2030: Cut Costs and Boost Efficiency with CCaaS - A Deep Dive into Market Trends and Innovations
September 28, 2023 08:53 ET
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Research and Markets
Dublin, Sept. 28, 2023 (GLOBE NEWSWIRE) -- The "Contact Center As A Service (CCaaS) Market Size, Share & Trends Analysis Report By Solution, By Service (Support & Maintenance, Integration...
Xperigo Receives Shell “Culture: One Team” Award for Best-in-Class Service
August 31, 2023 10:01 ET
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Xperigo
MARKHAM, ONTARIO, Aug. 31, 2023 (GLOBE NEWSWIRE) -- Xperigo, the automotive industry’s leading provider of end-to-end customer experience management services, proudly announced that it was named the...
eGain Solve™ 2023 Ushers the Era of Knowledge Automation, Ignited by Generative AI
August 29, 2023 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., Aug. 29, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, announced its Solve™ 23...
Contact Center Software Market - Global Forecast to 2028 - Increasing Investments in CCS Fuel Enhanced Customer Experiences and Propel Market Growth
August 25, 2023 09:18 ET
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Research and Markets
Dublin, Aug. 25, 2023 (GLOBE NEWSWIRE) -- The "Contact Center Software Market by Component (Solutions (Omnichannel Routing, Reporting & Analytics), Services), Organization Size, Deployment Mode,...
BFSI Contact Center Digital Transformation - Employee Experience (EX) is Crucial for Delivering CX
August 22, 2023 08:18 ET
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Research and Markets
Dublin, Aug. 22, 2023 (GLOBE NEWSWIRE) -- The "Contact Center Digital Transformation in the BFSI Industry: A Global Customer Perspective, 2023-2024" report has been added to ...
Cyber Acoustics Launches New Line of Contact Center Headsets
July 31, 2023 07:00 ET
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Cyber Acoustics, Inc.
VANCOUVER, Wash., July 31, 2023 (GLOBE NEWSWIRE) -- Cyber Acoustics, a leading manufacturer of reliable and affordable computer peripherals used in schools, businesses, and homes, today announced...
COPC Inc. Launches On-Demand Version of its High-Performance Management Techniques Training for Contact Centers
July 26, 2023 05:05 ET
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COPC Inc.
WINTERPARK, Fla., July 26, 2023 (GLOBE NEWSWIRE) -- COPC Inc., a global contact center and customer experience (CX) consulting firm, announces the on-demand availability of its popular COPC®...