Il sondaggio KMWorld indica un enorme potenziale non sfruttato per la moderna gestione della conoscenza in tutta l'azienda
April 18, 2023 06:30 ET
|
eGain Corporation
SUNNYVALE, California, April 18, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), la principale piattaforma di conoscenza per l'interazione con i clienti, ha annunciato in data odierna i...
KMWorld Survey Shows Huge Untapped Potential for Modern Knowledge Management Across the Enterprise
April 18, 2023 06:30 ET
|
eGain Corporation
SUNNYVALE, Calif., April 18, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement, today announced the findings from a KMWorld survey....
Global Contact Centers and the Customer Perspectives 2023-2024: Focus on Navigating Digital Transformation - Leveraging Talent Across the Enterprise Drives Investment in UCaaS and CCaaS Integration
March 30, 2023 11:03 ET
|
Research and Markets
Dublin, March 30, 2023 (GLOBE NEWSWIRE) -- The "Navigating Digital Transformation in Contact Centers-A Customer Perspective, Global, 2023 to 2024" report has been added to ResearchAndMarkets.com's...
Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements and a New Platform with Cisco Webex Contact Center
March 29, 2023 11:15 ET
|
Upstream Works Software Ltd.
WOODBRIDGE, ONTARIO, March 29, 2023 (GLOBE NEWSWIRE) -- Upstream Works, a provider of agent-first contact center desktop solutions, announces Upstream Works Desktop 6.0, which features optimized AI...
CallTower’s Cisco Offering Expands with the Addition of Webex® Contact Center Solution to Portfolio
March 16, 2023 03:05 ET
|
CallTower, Inc.
SALT LAKE CITY, UT, ROCHESTER, NY, March 16, 2023 (GLOBE NEWSWIRE) -- CallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact center and...
MCI BPO Announces the Acquisition of Guthy-Renker’s Contact Center Service Operations; Appoints Greg Thomas as President & COO
February 20, 2023 10:00 ET
|
MCI, LC
MIAMI BEACH, Fla., Feb. 20, 2023 (GLOBE NEWSWIRE) -- MCI is proud to announce the acquisition of OceanX LLC, a wholly owned subsidiary of Guthy-Renker Ventures LLC. OceanX provided contact center...
CallTower Wins Five9 Global Partner Rising Star Award
February 01, 2023 03:05 ET
|
CallTower, Inc.
SALT LAKE CITY, UT, ROCHESTER, NY, Feb. 01, 2023 (GLOBE NEWSWIRE) -- CallTower has been named Global Partner Rising Star by Five9, a leading provider of the intelligent cloud contact center. The...
Contact Center Analytics Market Size To Reach USD 7.8 Billion at a 19.10% CAGR by 2030 - Report by Market Research Future (MRFR)
January 11, 2023 07:59 ET
|
Market Research Future
New York, US, Jan. 11, 2023 (GLOBE NEWSWIRE) -- According to a comprehensive research report by Market Research Future (MRFR), “Global Contact Center Analytics Market, By Component, By Deployment,...
North American Enterprise Cloud Contact Center (CCaaS) Provider Competitive Analysis Report 2022
December 08, 2022 07:43 ET
|
Research and Markets
Dublin, Dec. 08, 2022 (GLOBE NEWSWIRE) -- The "North American Enterprise Cloud Contact Center Market 2022: Frost Radar Report" report has been added to ResearchAndMarkets.com's offering. The...
babelforce closes €4 million funding round to make customer service fast, affordable, and flexible
December 07, 2022 04:00 ET
|
babelforce
BERLIN, Dec. 07, 2022 (GLOBE NEWSWIRE) -- Contact center software company babelforce has closed its Series A round with lead investors EnBW New Ventures (ENV) and IBB Ventures. New investor,...