UCC Networks Expands Communication Portfolio With Lumen
August 01, 2022 09:00 ET
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UCC Networks
ORANGE, Calif., Aug. 01, 2022 (GLOBE NEWSWIRE) -- UCC Networks, a California-based, value-added reseller of unified communications and contact center solutions, will now sell Lumen Technologies'...
eGain named a KMWorld AI 50 Company
July 21, 2022 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., July 21, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that it has again been...
Global Contact Center Analytics Market Report to 2028 - Increasing Adoption of Technologies Across Contact Centers is Driving Growth
July 21, 2022 05:13 ET
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Research and Markets
Dublin, July 21, 2022 (GLOBE NEWSWIRE) -- The "Global Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode, By...
Cloud-Based Contact Center Market by Component, Deployment Mode, Organization Size, Industry and Region - Global Forecast to 2027
July 20, 2022 06:03 ET
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Research and Markets
Dublin, July 20, 2022 (GLOBE NEWSWIRE) -- The "Cloud-Based Contact Center Market by Component (Solutions and Services), Deployment Mode (Public and Private Cloud), Organization Size, Industry (BFSI,...
eGain Knowledge Hub™ Connects with Microsoft SharePoint™ to Unleash Business Value from Content
July 19, 2022 09:30 ET
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eGain Corporation
SUNNYVALE, Calif., July 19, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that its...
Global Retail Communications, Collaboration and Contact Center Solutions Market Report 2022: Rich-media Collaboration, Omnichannel Contact Center, & UCC Integration with Vertical-specific Solutions
July 19, 2022 05:23 ET
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Research and Markets
Dublin, July 19, 2022 (GLOBE NEWSWIRE) -- The "Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry" report has been added to...
Contact Center Analytics Market Is Expected to Reach $8.1 Billion by 2031: Says AMR
July 07, 2022 01:58 ET
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Allied Market Research
Portland, OR , July 07, 2022 (GLOBE NEWSWIRE) -- According to the report published by Allied Market Research, the global contact center analytics market was estimated at $1.3 billion in 2021 and is...
Anexinet Accelerates Contact Center Modernization With New Kickstart Program
June 30, 2022 09:25 ET
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Anexinet Corporation
PHILADELPHIA, June 30, 2022 (GLOBE NEWSWIRE) -- Anexinet Corporation, a leading strategy, technology, and transformation service provider, today announced its new Contact Center Strategy Kickstart...
DATAMARK to Speak With Avaya at Customer Contact Week
June 21, 2022 14:46 ET
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DATAMARK
EL PASO, Texas, June 21, 2022 (GLOBE NEWSWIRE) -- DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, recently partnered with Avaya to participate in a panel...
Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds
June 14, 2022 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., June 14, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced findings from a...