Coveo Report: Bad Self-Service is Worse Than No Self-Service
June 06, 2023 08:00 ET
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, June 06, 2023 (GLOBE NEWSWIRE) -- Coveo (TSX:CVO), a leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1...
Global Contact Center Software Market Report 2023-2028: Rising Adoption of Advanced Contact Center Technologies Boosts Sector
May 26, 2023 09:38 ET
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Research and Markets
Dublin, May 26, 2023 (GLOBE NEWSWIRE) -- The "Global Contact Center Software Market (2023-2028) by Component, Deployment, Organization Size, Verticals, and Geography, Competitive Analysis, Impact of...
Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
May 25, 2023 06:03 ET
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Research and Markets
Dublin, May 25, 2023 (GLOBE NEWSWIRE) -- The "Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024" report has been added to ...
CX Technology Company FICX Appoints Danitza Johnson as Regional Vice President of Sales - West
May 24, 2023 12:00 ET
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FICX
SAN FRANCISCO, May 24, 2023 (GLOBE NEWSWIRE) -- FICX, a leading provider of digital self-service and agent collaboration technology, announced today that it appointed Danitza Johnson as Regional...
Contact Center Analytics Global Market Report 2023: Increase in Demand for Predictive Analytics and Real-Time Monitoring Boosts Growth
May 16, 2023 05:23 ET
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Research and Markets
Dublin, May 16, 2023 (GLOBE NEWSWIRE) -- The "Contact Center Analytics Global Market Report 2023" report has been added to ResearchAndMarkets.com's offering.The global contact center analytics...
Coveo Report: Could Case Swarming Be The Answer to Swivel Chair Syndrome?
May 11, 2023 08:00 ET
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, May 11, 2023 (GLOBE NEWSWIRE) -- Coveo (TSX:CVO), a leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1...
Cloud-based Contact Center Global Market Report 2023: Development of Remote Contact Centers Drive Growth
April 25, 2023 06:48 ET
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Research and Markets
Dublin, April 25, 2023 (GLOBE NEWSWIRE) -- The "Cloud-based Contact Center Market- Global Industry Size, Share, Trends, Opportunity, and Forecast. 2018-2028 Segmented By Component (Solutions and...
NobelBiz partners with Awaken to bring unrivaled scripting capabilities to its cloud contact center ecosystem
April 25, 2023 06:29 ET
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NobelBiz
CHEYENNE, Wyo., April 25, 2023 (GLOBE NEWSWIRE) -- NobelBiz, a leading contact center telecom and software provider, has partnered with Awaken Intelligence to bring a user-friendly and versatile...
Het onderzoek van KMWorld toont een immens onbenut potentieel op het gebied van hedendaags kennisbeheer voor ondernemingen.
April 18, 2023 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., April 18, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), het toonaangevende kennisplatform voor klantbetrokkenheid, maakte vandaag de bevindingen van een...
Une enquête de KMWorld démontre un immense potentiel inexploité en ce qui concerne la gestion des connaissances d'aujourd'hui à travers les entreprises
April 18, 2023 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., 18 avr. 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ : EGAN), plateforme de connaissances de premier plan pour l'engagement client, a annoncé aujourd'hui les conclusions...