eGain Knowledge Hub™ Now Available for Cisco Webex Contact Center
June 10, 2022 14:01 ET
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eGain Corporation
SUNNYVALE, Calif., June 10, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that its award-winning...
ASAPP Launches AutoCompose™ to Automate 70% of Contact Center Agent Messages
June 09, 2022 09:30 ET
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ASAPP
NEW YORK, June 09, 2022 (GLOBE NEWSWIRE) -- ASAPP, Inc., the AI Cloud company launched AutoCompose —a new AI Service that suggests the right responses for digital messaging agents, enabling up to...
ASAPP Launches AutoSummary to Automate 100% of Call Summaries for Contact Centers
May 26, 2022 09:30 ET
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ASAPP
NEW YORK, May 26, 2022 (GLOBE NEWSWIRE) -- ASAPP, Inc., the artificial intelligence (AI) research-driven company, today launched AutoSummary—a new AI Service API that provides contact centers with...
New Customer Service Features Enable Support Agents to Deliver Smart, Relevant, and Personalized Experiences with Ease
May 12, 2022 08:00 ET
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, May 12, 2022 (GLOBE NEWSWIRE) -- Coveo Solutions Inc, (TSX:CVO), a leader in AI-powered relevance platforms that transform search, recommendations, and personalization...
Insights on the Contact Center Analytics Global Market to 2030 - by Solution, Service, Deployment, Enterprise Size, Application, End-use and Region
May 09, 2022 08:33 ET
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Research and Markets
Dublin, May 09, 2022 (GLOBE NEWSWIRE) -- The "Contact Center Analytics Market Size, Share & Trends Analysis Report by Solution, by Service, by Deployment, by Enterprise Size, by Application, by...
GlowTouch Unveils New Dominican Republic Location
April 28, 2022 09:01 ET
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GlowTouch, LLC
LOUISVILLE, Ky., April 28, 2022 (GLOBE NEWSWIRE) -- GlowTouch LLC, a global Business Process Outsourcing (BPO) services provider based in Louisville, Kentucky, has announced the grand opening of its...
AVOXI Achieves 45% Revenue Growth in Q1, Targets for Strong Growth in 2022
April 19, 2022 11:46 ET
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AVOXI
ATLANTA, April 19, 2022 (GLOBE NEWSWIRE) -- AVOXI, a global Communications Platform as a Service (CPaaS), announces a strong close to the first quarter of 2022 with a 45% increase in revenue and...
Contact Center Market and Contact Center Consulting Service Market Size (2022-2027) | Leading Players Updates, Consumer-Demand Status, Consumption, Recent Developments, Business Strategies, Market Impact and Forecast | Industry Research
April 19, 2022 05:22 ET
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Industry Research
Pune, April 19, 2022 (GLOBE NEWSWIRE) -- Global Contact Center Market Analysis and Insights: The global Contact Center market size is projected to reach USD 41790 million by 2027, from USD 32190...
Global Artificial Intelligence in Contact Centers Market Report 2022: Extraordinary Pace of Change in Contact Center and CX Solutions
March 17, 2022 06:08 ET
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Research and Markets
Dublin, March 17, 2022 (GLOBE NEWSWIRE) -- The "The State of Artificial Intelligence in Contact Centers" report has been added to ResearchAndMarkets.com's offering. This Report provides a maturity...
Coveo Research Finds Customers Have Lost All Patience for Poor Service
March 10, 2022 09:05 ET
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, March 10, 2022 (GLOBE NEWSWIRE) -- Coveo Solutions Inc, (TSX:CVO), a leader in AI-powered relevance platforms that transform search, recommendations, and personalization...