Global Contact Centre as a Service (CCaaS) Market and Competition Landscape Analysis, 2019-2023 & 2024-2029, Dominated by Five9, Twilio, and Amazon
January 30, 2024 04:53 ET
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Research and Markets
Dublin, Jan. 30, 2024 (GLOBE NEWSWIRE) -- The "Global Contact Centre as a Service (CCaaS) Market (2023 Edition): Analysis by Offering (Solutions, Services), Enterprise Size, End-User Industry, By...
Xperigo recognized a 3rd Consecutive time as one of Canada’s Most Admired Corporate Cultures
December 12, 2023 09:16 ET
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Xperigo
Xperigo, automotive industry’s leading Contact Centre provider, was awarded a 3rd Consecutive time as one of Canada’s Most Admired Corporate Cultures.
Xperigo recognized on the 2023 Best Workplaces in Professional Services list
September 26, 2023 09:58 ET
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Xperigo
MARKHAM, ONTARIO, Sept. 26, 2023 (GLOBE NEWSWIRE) -- Xperigo, the automotive industry’s leading Contact Centre provider of end-to-end customer experience management services including Roadside...
$65.5+ Billion Worldwide Contact Centre Software Industry to 2031 - Rapid Growth in the Adoption of Cloud-Based Contact Centers is a Major Driver
January 12, 2023 04:33 ET
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Research and Markets
Dublin, Jan. 12, 2023 (GLOBE NEWSWIRE) -- The "Contact Centre Software Global Market Report 2022" report has been added to ResearchAndMarkets.com's offering. This report provides strategists,...
Global Contact Center Workforce Optimization Market Report 2022: Workforce Optimization Enhances Agent Efficiency and Opens Up Extraordinary Opportunities to Improve Customer Experience
March 02, 2022 07:03 ET
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Research and Markets
Dublin, March 02, 2022 (GLOBE NEWSWIRE) -- The "The Importance of Workforce Optimization in Modern and Agile Contact Centers" report has been added to ResearchAndMarkets.com's offering. This...
South Africa Contact Centre Operations Market Report 2021: State of the Industry, Influencing Factors, Competition, Outlook, Industry Associations, Competitive Landscape
October 19, 2021 08:33 ET
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Research and Markets
Dublin, Oct. 19, 2021 (GLOBE NEWSWIRE) -- The "Contact Centre Operations in South Africa 2021" report has been added to ResearchAndMarkets.com's offering. This report focuses on the South African...
Burnie Group Announces Innovative Contact Centre Benchmark for Canadian Banks
May 19, 2021 18:10 ET
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The Burnie Group
TORONTO, May 19, 2021 (GLOBE NEWSWIRE) -- Today, Burnie Group, a leading Toronto-based management consulting firm, announced a new Canadian Bank Contact Centre Benchmark. The benchmark...
CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics
September 15, 2020 03:30 ET
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Corporate Ink for CallMiner
Nottingham, United Kingdom, Sept. 15, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer interaction analytics, today announced the release of the CallMiner Continuum...
New Research Shows Customer Switching Costs Insurance Sector £5.04 Billion
June 24, 2020 03:30 ET
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Corporate Ink for CallMiner
Nottingham, United Kingdom, June 24, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, released today the 2020 CallMiner...
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn
May 11, 2020 04:00 ET
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Corporate Ink for CallMiner
NOTTINGHAM, U.K., May 11, 2020 (GLOBE NEWSWIRE) -- Despite new UK regulations that encourage consumers to save money by changing suppliers, average customer churn increased by only 3.7% versus 2018,...