Contact Information: Media Contact: Kevin Wilson 513-898-1008
CallCopy Wins ContactCenterWorld.com 2008 Members' Choice Award
Company's cc: Discover Recognized as Best Recording and Quality Monitoring Solution in the Americas Region
| Source: CallCopy, Inc.
COLUMBUS, OH--(Marketwire - July 9, 2008) - CallCopy,
Inc., a leading provider of call recording and quality monitoring
software, today announced that it has received the best in class award in
the category of "Best Recording and Quality Monitoring Solution in the
Americas Region" presented by ContactCenterWorld.com. The award recognizes
CallCopy's cc:
Discover suite, which includes cc: Voice call
recording solution, and cc: Quality, a
quality monitoring solution that provides a diverse range of reporting
options for identifying trends across the call center.
The Members' Choice Awards have been recognizing industry solution
providers that sell products or services to contact centers for the past
six years. Unlike other awards programs, the Members' Choice Awards are
based entirely on customer feedback and the scores customers placed on each
organization in the areas of robustness of its solutions, after care
support, return on investment, and overall satisfaction of the product or
service.
"It is clear that so many companies in the industry deserve recognition,
and we raise our hats to them," said Raj Wadhwani, president of
ContactCenterWorld.com. "The recipients of the 2008 Members' Choice Awards
are the vendors whom we should make sure are on our short list when we look
for solutions because clearly they have very satisfied customers."
"We appreciate the trust our customers have in our solutions, and we are
excited to be recognized by those we serve for having the 'best recording
and quality monitoring solution in the Americas region,'" said Ray Bohac,
president and chief executive officer of CallCopy, Inc. "At CallCopy we
work hard to ensure that we deliver products that offer a quick return on
investment and provide excellent ongoing customer service. The award is a
compliment to our entire team that works tirelessly to deliver robust call
recording and quality monitoring solutions that continue to meet the
demands of our customers and the industry."
About ContactCenterWorld.com
ContactCenterWorld.com provides world-class research, conferences and a
customer focused website for contact center industry professionals. As a
world wide leader in connecting businesses, vendors and people, their goal
is to provide exceptional customer service, innovation in technology and
growth opportunities to those we serve. With a membership of over 112,000
strong, the ContactCenterWorld.com brand is synonymous with innovation,
leadership, creativity and support. For more information, go to
http://www.ContactCenterWorld.com.
About CallCopy, Inc.
CallCopy, Inc. is one of the industry's fastest growing call recording and
quality monitoring software companies. CallCopy's mission is to deliver the
highest levels of quality to its customers, so they can deliver the highest
levels of quality to their customers. With the release of the cc: Discover
software suite, CallCopy has combined call recording and quality management
with customer surveys and speech analytics. The cc: Discover platform
offers a more flexible Application Programming Interface, extending the
value of the platform to third-party workforce management, IVR, HR, and CRM
software. By enhancing the exchange of data between the different systems
used across the enterprise, CallCopy helps bring the 360-degree view of
your performance into a 3-D perspective. For more information, visit
www.callcopy.com.