VALHALLA, NY--(Marketwire - April 14, 2009) - FUJIFILM U.S.A., Inc. today announced the
full-scale expansion of its Technical Services and Support division, which
will provide on-site and remote support and assistance to commercial and
retail businesses of all sizes reaching beyond the photo sector it has been
serving for more than twenty-five years. The new venture will offer
services and support for equipment installation, helpdesk support and
remote diagnostics, field repair services, upgrade and deployment projects,
parts support, depot repair and customer training.
"It is our goal to offer a cost-effective solution for retailers who don't
necessarily require a full-time staff, and to commercial businesses who
want to implement new technical services, or enhance those that are already
in place, "said Ron Santos, vice president of Technical Services, FUJIFILM
U.S.A., Inc. "Our staff is trained to manage assignments of all sizes,
positioning Fujifilm as a well-resourced, full-service solutions provider
whose efforts will help customers achieve quantifiable business results."
Since 1983, Fujifilm has been providing technical services and support
throughout the photo imaging industry. The Fujifilm Technical Services and
Support Division will be led by Ron Santos, who has been with the company
since 2003 and is a
42-year industry veteran and former Vice President of Technical Services
and Support - America's for the Printing Systems Division for IBM Services.
The division will continue working within the photo lab environment, and
will leverage its industry expertise to extend beyond the photo imaging
market to businesses seeking support for self-service kiosk of all kinds,
advanced vending machine systems, digital signage, cash registers, servers,
and printers.
The full range of services provided by Fujifilm's Technical Services and
Support division includes:
-- Training Services -- Full-service direct technical and non-technical
training to end users, customer technicians, sales staff and dealers
delivered onsite or remotely. Services include needs assessment, coaching
and teaching of technical and interpersonal skills and technical writing
for documentation.
-- Installation Services -- Full-service installation utility designed to
manage equipment and software installation as well as hardware
modifications and upgrades, software patches and updates, logistics,
installation support, and on site customer training during installation.
-- Field Technical Services -- Experienced staff of national Technical
Services Representatives to service products or augment customers' own
support staff through Fujifilm's business alliance with Customer
Engineering Services (CES).
-- Helpdesk Support Services -- Comprehensive assistance to meet
customers' demands and requirements for flexible, rapid, high-quality and
user-friendly helpdesk support.
-- Depot Repair Services -- Comprehensive repair and advanced exchange
services for clients with products that require specialized handling or are
best serviced out of the field.
-- Parts Services -- Customized inventory management systems and
logistics support.
More information on Fujifilm's Technical Service and Support division can
be found at:
http://www.fujifilmusa.com/service, or by calling
800-659-3854, ext. 3142.
About FUJIFILM
FUJIFILM U.S.A. Inc. is a marketing subsidiary of FUJIFILM Corporation,
Tokyo, Japan, providing digital and analog photographic Imaging Systems and
Motion Picture Film products and services to consumers, professionals and
businesses. For more information on Fujifilm U.S.A. products, customers
can call 800-800-FUJI or visit
www.fujifilmusa.com. To receive news and
information direct from Fujifilm U.S.A. via RSS, subscribe free at
www.fujifilmusa.com/rss.
FUJIFILM Corporation (
NASDAQ:
FUJI) brings continuous innovation and
leading-edge products to a broad spectrum of industries, including
electronic imaging, photofinishing equipment, medical systems, life
sciences, graphic arts, flat panel display materials, and office products,
based on a vast portfolio of digital, optical, fine chemical and thin film
coating technologies. The company was among the top 15 companies around the
world granted U.S. patents in 2008, employs more than 70,000 people
worldwide and in the year ended March 31, 2008, had global revenues of
$24.7 billion. Fujifilm is committed to environmental stewardship and good
corporate citizenship. For more information, please visit
www.fujifilmholdings.com.
All product and company names herein may be trademarks of their registered
owners.
Contact Information: Contact:
Lauren Restuccia
Fujifilm
914-789-8329
lauren_restuccia@fujifilm.com
Whitney Basaman
Text 100 Public Relations
212-871-5567
whitneyb@text100.com