Contact Information: Contact: eLoyalty Corporation Steven Pollema Vice President, Integrated Contact Solutions/CRM BU (847) 582-7100
eLoyalty Corporation Recognized by Cisco Systems as Their "Partner of the Quarter"
| Source: eLoyalty Corporation
LAKE FOREST, IL--(Marketwire - May 14, 2009) - eLoyalty Corporation (NASDAQ : ELOY ), a
leading Integrated Contact Solutions and Behavioral Analytics™ services
and solutions company, today announced that it has been recognized by Cisco
Systems' Customer Interaction Solutions group as the Partner of the Quarter
in the United States for their fiscal second quarter. This designation was
awarded based on a combination of eLoyalty's #1 position in revenue
contribution for Cisco's Contact Center Business Unit (CCBU), along with
our quality work in solutions implementation and 24x7 Contact Center
Managed Services for customers in the United States.
eLoyalty's Integrated Contact Solutions (ICS) offerings enable companies to
reduce operating costs, transform their customer service and sales
experience, and deliver solid economic benefits. The ICS solutions
delivered and the managed services provided are largely based on technology
from Cisco Systems. Together, eLoyalty and Cisco enable our mutual clients
to make continuous improvements in the efficiency and effectiveness of
customer interactions and improve their competitive position.
"Cisco Systems certifies specialized partners to sell, deliver and support
multichannel contact center solutions. These advanced technology channel
partners work together with our account teams and Cisco Customer
Interaction Solutions specialists to deliver value to our customers. We
are pleased to recognize and congratulate eLoyalty for achieving 'Partner
of the Quarter,'" said Roxann Swanson, Vice President of the worldwide
Customer Interaction Solutions group at Cisco.
About eLoyalty
eLoyalty helps its customers achieve breakthrough results with
revolutionary analytics and advanced technologies that drive continuous
business improvement. With a long track record of delivering proven
solutions for many of the Fortune 1000, eLoyalty's offerings include the
Behavioral Analytics™ Service, Integrated Contact Solutions and
Consulting Services, each of which enables focused business transformation.
About Cisco
Cisco (CSCO) is the worldwide leader in networking that transforms how
people connect, communicate and collaborate. Information about Cisco can be
found at http://www.cisco.com.
Cisco, the Cisco logo and Cisco Systems (CSCO) are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the United
States and certain other countries. All other trademarks mentioned in this
document are the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and any
other company.