- An integrated, software solution based on standards such as Microsoft
- A single Houston-based system capable of supporting all five cities
- Intuitive design to allow call center supervisors to make real time changes without involvement of IT department or outside service vendor
- Full time automatic recording of all calls to ensure the highest quality service
- Comprehensive reporting of all call routing and activity
- Ability for agents to work remotely using mobile or home telephones in the event of a disaster or approved personal need such as a child's illness
The Greensheet Deploys Unified Communications and Contact Center Solution From AltiGen to Support Over 2,000,000 Readers
Distributed IP Call Center Lowers Costs While Uniting Over 100 Agents and 200 Extensions in Houston, Dallas, Fort Worth, Austin and Phoenix
| Source: AltiGen Communications
FREMONT, CA--(Marketwire - May 28, 2009) - AltiGen Communications, Inc. (NASDAQ : ATGN ), a
leading provider of 100 percent Microsoft-based VoIP business phone
systems, today announced it has deployed a unified communications solution
for The Greensheet. Based in Texas, The Greensheet (www.thegreensheet.com)
is a weekly shopper publication and e-commerce website that has brought
buyers and sellers together for nearly 40 years in the cities of Houston,
Austin, Dallas, Fort Worth and Phoenix.
"With nearly half a million monthly web visits and over two million monthly
readers of our print publication, we needed a solution that could integrate
all of our operations while dealing with high call volumes," said Michael
Joplin, General Manager of e-Commerce at The Greensheet. "With AltiGen, we
have implemented a single site solution that supports more than 100 call
center agents and 200 telephones distributed across five cities. At the
same time, we have been able to significantly reduce our telecom and
support costs."
In the past year, Greensheet conducted an in-depth evaluation of leading
VoIP phone systems and call center products. The challenge was to find a
system meeting the following criteria:
NASDAQ : ATGN ) is a leading provider of 100
percent Microsoft-based VoIP business phone systems and Unified
Communications solutions. Having more than 10,000 customers around the
world, AltiGen solutions are designed for high reliability, ease of
use, seamless integration to Microsoft infrastructure technologies, and are
built on a scalable, open standards platform. AltiGen's worldwide
headquarters is in Silicon Valley, California, with international
operations based in Shanghai, China. Local sales, service and support are
provided by AltiGen's worldwide network of over 300 certified partners.
For more information, call 1-888-ALTIGEN or visit the web site at
www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of Section 21E of the Securities Exchange Act of 1934, including, without
limitation, statements regarding the continued market acceptance of our
Voice over IP telephone systems and AltiGen's ability to successfully
implement communications solutions that provide cost reduction
opportunities for its end users. These statements reflect management's
current expectation. However, actual results could differ materially as a
result of unknown risks and uncertainties, including but not limited to,
risks related to AltiGen's limited operating history. For a more detailed
description of these and other risks and uncertainties affecting AltiGen's
performance, please refer to AltiGen's Annual Report on Form 10-K for the
fiscal year ended September 30, 2008 and all subsequent current reports on
Form 8-K and quarterly reports on Form 10-Q. All forward-looking
statements in this press release are based on information available to
AltiGen as of the date hereof and AltiGen assumes no obligation to update
these forward-looking statements.