New York, NY, Aug. 5, 2011 (GLOBE NEWSWIRE) -- MicroEdge LLC, the leading provider of solutions for the giving community worldwide, today announced that their Client Care Program has achieved notable success with more than 200 organizations now participating in the program since its launch in February of this year.
Client Care is a premium client ownership program for organizations using MicroEdge’s foundation and grants management solutions. This optional program is designed to help clients fully optimize the way they work through additional education and training, premium support and service, and access to software updates and major upgrades for the products they license or subscribe to. Client Care is built on the company’s successful Maintenance & Support program that delivers best-in-class service, support and product updates backed by high rates of client participation and satisfaction.
The Client Care program is the direct result of feedback from more than 2,100 conversations with the MicroEdge user community to obtain greater insight about what they need to be more successful. Overwhelmingly, clients expressed a desire to leverage their MicroEdge system more effectively, while being able to more easily plan and budget for these services.
Since its release, many MicroEdge clients have found Client Care to be of tremendous value to their organizations. Nancy Stockford of the John Merck Fund describes the decision to go with Client Care as a choice to take advantage of all of the great learning opportunities available with the program. "I always had the feeling that I wasn’t fully taking advantage of everything that our MicroEdge solution can do," says Nancy. "I know there’s a lot of capability that I just don’t know enough about, so when I learned about Client Care, I knew that this might be the thing that pushes me to learn more."
Having recently completed an account review with the MicroEdge Client Care team, Nancy describes how it helped the John Merck Fund refine their process: "The account review was really great. It took two hours on the phone, and in that time our Client Care representative was able to ask the necessary questions, make really good suggestions for improvements, and even suggest specific training classes that we would benefit from."
Client Care bundles together valuable training resources, solutions expertise, customized services, and extended technical support assistance into a single program that is obtained for an annual fee that is more cost-effective than purchasing those services separately. "Our research indicated that a large number of clients were highly interested in additional training, services and support to help them get even more value from their MicroEdge system," states Preston McKenzie, CEO of MicroEdge. "Client Care is designed to help clients accomplish this goal, and I am very pleased that so many of our clients have found the program to be of such tremendous value."
How to Learn More About MicroEdge Client Care
To learn more about MicroEdge Client Care, please call us at 800.899-0890 or visit the MicroEdge website at www.microedge.com/clientcare.
About MicroEdge
Established in 1985, MicroEdge, LLC is the leading provider of software and services to the giving community worldwide. MicroEdge solutions deliver a powerful, integrated, and open framework for efficient and effective charitable giving. The company is committed to providing the best technology toolset for foundations, corporations, government agencies, donors, advisors and financial institutions. Together, these tools help organizations to work with one another to raise, invest, manage and award charitable currency. MicroEdge is headquartered in New York City with regional offices throughout the U.S. and supports thousands of clients worldwide. MicroEdge is part of the Vista Equity Partners portfolio of software and technology-enabled companies. To learn more about Vista Equity Partners, visit www.vistaequitypartners.com.