Mattersight(R) Predictive Behavioral Routing Receives TMC Labs 2013 Innovation Award

CHICAGO, IL--(Marketwired - Aug 1, 2013) - Mattersight Corporation (NASDAQ: MATR) today announced that its Predictive Behavioral Routing solution has received TMC Labs 2013 Innovation Award for its contribution to improving communications technology through innovation.

Mattersight^® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral characteristics. This information is utilized by the existing routing architecture to match customers with the best available employee, thus increasing the likelihood of a behavioral connection. As a result, companies are capable of driving an immediate 10%-50% reduction in costs, improvement in sales, reduction in attrition, improvement in first call resolution, or increase in customer satisfaction or Net Promoter Scores^® (NPS).

Mattersight^® Predictive Behavioral Routing delivers this benefit using existing employees and processes, and requires no changes to employee performance or skill sets. The solution is delivered in a SaaS model and integrates easily to market-leading telephony and routing systems.

"On behalf of TMC Labs and CUSTOMER magazine, I would like to congratulate Mattersight for winning a 2013 TMC Labs Innovation Award," said Tom Keating, CTO of TMC and Editorial Director of TMC Labs. "Mattersight® Predictive Behavioral Routing was selected because of its unique features and because it represents a significant advancement for customer-related technologies."

"Predictive Behavioral Routing represents a major advancement for communications technology and we are pleased to be able to recognize Mattersight for their innovation," added Rich Tehrani, CEO of TMC.

The full list of 2013 TMC Labs Innovation Award winners was announced via press release and will be published in the September 2013 issue of CUSTOMER magazine.

For more information on Mattersight® Predictive Behavioral Routing, please send requests to: info@mattersight.com or visit www.Mattersight.com/PBR.

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld, used under license.

About Mattersight

Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight^® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters^™ by visiting www.Mattersight.com.