ORLANDO, June 06, 2017 (GLOBE NEWSWIRE) -- TOPdesk, one of the world’s largest and most widely recognized providers of IT service management software solutions, announces the launch of a new feature, TOPdesk Labs. TOPdesk Labs is a simple-to-use portal for helpdesk and service desk users of TOPdesk’s ITSM solution. Customers will now be able to submit recommendations directly to TOPdesk engineers and product designers to possible be used as an enhancement feature, a solution set or even as a potential future product.
Through TOPdesk Labs, these same users can recommend new product features in real time, and they also will be able to use the new features of TOPdesk’s ITSM solution before they are officially released. This user preview functionality then means that users can provide feedback – positive or negative – directly to TOPdesk regarding the feel, design, concept, practicality and even ease of use of the software’s features.
TOPdesk Labs is an extension of its continuous deployment efforts, a strategic move made in 2016, allowing for its ability to continually release updates and functionality on a regular – daily, even -- basis. The same goes for feedback from users, who now can have their product recommendations submitted to TOPdesk, and if accepted for development, can potentially see their recommendation in action in a few days or weeks rather than several months or even a year or more. With this feedback, the TOPdesk development team can continue enhancing the Labs and improve the user experience for all clients. TOPdesk is committed to its customers. This new feature gives customers a voice, letting them know they are being heard while showing them they have an impact on the company they are partnered with.
One of the first available tools in TOPdesk Labs is the “suggestions in calls” widget. This allows users to solve recurring calls within seconds by finding relevant solutions in their organization’s knowledge base and resolving user calls directly through information already available to members of the respective organization.
TOPdesk Labs is available to all current TOPdesk’s cloud-based users. To enjoy the benefits of TOPdesk Labs, a user simply signs into the TOPdesk ITSM solution as an application manager where he or she will see a page in the functional settings called “Labs,” which contains a list of available features that can be enabled or disabled for all operators within the organization.
To learn more about TOPdesk Labs and its features, visit: http://page.topdesk.com/labs
About TOPdesk
TOPdesk develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Its mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. Its software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or Software as a Service. Because of the modular structure of the application, a TOPdesk solution can be tailored to every organization’s needs. www.topdesk.com
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