Newark, April 20, 2023 (GLOBE NEWSWIRE) -- The Brainy Insights estimates that the USD 52 billion in 2022 global multi-vendor support services market will reach USD 69.88 billion by 2032. The growing digitalization and automation of the world have increased the use of AI, AR, big data, and other automated technologies. These technologies are employed in various economic sectors to boost output and efficiency and deliver quicker and more accurate results. Applying these technical breakthroughs to enhance multi-vendor support services would give market participants lucrative potential.
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Key Insight of the Global multi-vendor support services Market
North America is expected to dominate the market during the forecast period.
Given the nation's ingenuity and technological success across various fields, the USA dominates the North American area. The regional multi-vendor support services market has grown due to increased capital expenditures to develop cutting-edge technical tools, systems, and procedures to compete. The market players hired MVSS to save operational expenses and time and concentrate more on the company's core competencies. They must concentrate on developing solutions rather than maintaining services and carrying out routine operations.
In 2022, the software segment dominated the market with the largest market share of 54% and market revenue of 28.08 billion.
The service type is divided into hardware and software. In 2022, the software segment dominated the market with the largest market share of 54% and market revenue of 28.08 billion.
In 2022, the large enterprises' segment dominated the market with the largest market share of 58% and market revenue of 30.16 billion.
The organization type is divided into small and medium enterprises and large enterprises. In 2022, the large enterprises' segment dominated the market with the largest market share of 58% and market revenue of 30.16 billion.
In 2022, the sales and marketing segment dominated the market with the largest market share of 34% and market revenue of 17.68 billion.
The application is divided into financial and accounting, supply chain, sales and marketing, human resource, IT operations, production, research and development, legal services, and others. In 2022, the sales and marketing segment dominated the market with the largest market share of 34% and market revenue of 17.68 billion.
In 2022, the telecom and IT segment dominated the market with the largest market share of 26% and market revenue of 13.52 billion.
The industry vertical is divided into BFSI, retail and consumer goods, travel and logistics, government and defence, energy and utilities, healthcare and life sciences, manufacturing, telecom and IT, media and entertainment, automotive, education, building and construction, recreational services and others. In 2022, the telecom and IT segment dominated the market with the largest market share of 26% and market revenue of 13.52 billion.
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Advancement in market
September 2021 - Vodafone, Nokia, Cisco, Benu Networks, and Casa Systems successfully conducted the first multi-vendor test of a new broadband standard. The manufacturers tested a new open architecture for the Broadband Network Gateway. (BNG). BNGs have generally been tied to a single supplier but are essential for connecting several users to the internet. The component will be able to function with distinct software and hardware from various suppliers. The multi-vendor test successfully separated fundamental gateway control operations, allowing them to be administered in the cloud. These tasks included user authentication and expanding bandwidth to support streaming services. Vodafone claimed it would be able to upgrade, scale, and deploy new features and add more capacity on a per-feature basis, enhancing its agility while improving its broadband network.
Market Dynamics
Driver: The expansion of IT infrastructure and services.
The rise of the IT industry has been facilitated by rising digitalization, automation, ownership of smart linked devices, and internet connectivity. The IT industry is now very fragmented due to product breakthroughs, technical advancements, and increased market participation. The fierce rivalry is a result of the extremely fragmented IT sector. The growing competitiveness necessitates lower downtime costs, higher productivity, efficiency, and constant introduction of new goods and upgrades to keep the existing consumers and attract new ones. However, the company's extensive use of IT services, such as managing company assets, data storage, customers, and multiple vendors, raises the possibility of low efficiency and productivity, increases downtime and grievance redressal, and diverts valuable resources from core R&D activities. Therefore, hiring multi-vendor support services is the ideal alternative to managing the expanding IT infrastructure, which will drive the market's growth.
Restraint: Multi-vendor support services are expensive
multi-vendor services offer various support services, from asset management to customer relationship management. They contribute knowledge and guarantee increased productivity and efficiency. However, as a substantial fraction of market participants with limited money cannot afford it, the high cost of multi-vendor support services would restrain the market's expansion. Additionally, small and medium-sized businesses want to run their operations through the organization's staff.
Opportunity: The multi-vendor support services providers strive to broaden their product and service offerings.
The multi-vendor support services providers strive to broaden the breadth of their products and offerings in response to the increasing demand for support services. Growing client-specific customization and the incorporation of new technology will favour the market's expansion.
Challenge: Weak privacy and data security regulations
Employing multi-vendor support services requires companies to partially expose their assets to the providers. Communicating proprietary data, client information, IT assets, and operational and technical know-how are necessary. Without a strict regulatory framework, this information is at substantial risk of being leaked or exploited. Therefore, the market's expansion will be hampered by lax data security and privacy rules.
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Some of the major players operating in the global multi-vendor support services market are:
• Dell Technologies Inc.
• Fujitsu Ltd.
• Hitachi Limited
• HP
• IBM Corporation
• Lenovo Group Limited
• Microsoft Corporation
• NEC Corporation
• Oracle Corporation
• Symantec
Key Segments cover in the market:
By Service Type
• Hardware
• Software
By Organization Type
• Small and Medium Enterprises
• Large Enterprises
By Application
• Financial and Accounting
• Supply Chain
• Sales and Marketing
• Human Resource
• IT Operations
• Production
• Research and Development
• Legal Services
• Others
By Industry Vertical
• BFSI
• Retail and Consumer Goods
• Travel and Logistics
• Government and Defence
• Energy and Utilities
• Healthcare and Life Sciences
• Manufacturing
• Telecom and IT
• Media and Entertainment
• Automotive
• Education
• Building and Construction
• Recreational Services
• Others
By Region
• North America (U.S., Canada, Mexico)
• Europe (Germany, France, the UK, Italy, Spain, Rest of Europe)
• Asia-Pacific (China, Japan, India, Rest of APAC)
• South America (Brazil and the Rest of South America)
• The Middle East and Africa (UAE, South Africa, Rest of MEA)
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About the report:
The market is analyzed based on value (USD Billion). All the segments have been analyzed worldwide, regional, and country basis. The study includes the analysis of more than 30 countries for each part. The report analyses driving factors, opportunities, restraints, and challenges to gain critical market insight. The study includes Porter's five forces model, attractiveness analysis, Product analysis, supply, and demand analysis, competitor position grid analysis, distribution, and marketing channels analysis.
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