Webinar on Lessons Learned Migrating Contact Centers to the Cloud to Feature Eventus
29 juil. 2016 18h32 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - July 29, 2016) - For years, organizations have been hearing about the benefits of moving to the cloud and the many reasons cloud-based applications make sense for...
Leading Health Insurer Partners With Eventus to Go Omnichannel Worldwide
26 juil. 2016 16h35 HE
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Eventus Solutions Group
DENVER CO--(Marketwired - July 26, 2016) - According to a recent survey, 82.5% of companies now recognize customer experience is a strategic competitive differentiator. One of the largest health...
Future of Knowledge Management: The Self-Service Challenge
18 juil. 2016 17h57 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - July 18, 2016) - Earlier this year, Eventus Solutions Group published a whitepaper entitled "The Future of Knowledge Management". The topic struck a chord with readers, as...
Five Key Considerations When Launching a CRM Shared Service
29 juin 2016 14h16 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - June 29, 2016) - As customer engagement and contact center consulting experts, one of Eventus Solutions Group's areas of focus has been Shared Services initiatives. A new...
Eventus Command Center Managed Service Achieves 99% Forecast Accuracy for Major Financial Services Firm
13 juin 2016 16h23 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - June 13, 2016) - When a fast-growing major financial services firm realized it needed help with its command center strategy, it called in the contact center consulting...
What Does Your Service Cloud Partner Know About Omnichannel, Multichannel, Digital Channels and Media?
27 mai 2016 15h39 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - May 27, 2016) - Recently, we published a whitepaper called "12 Questions to Ask your Service Cloud Implementation Partner." The fourth question our contact center...
Eventus Champion/Challenger Outsourcing Helps Non-Profit Improve Customer Satisfaction and Reduce Operating Costs
09 mars 2016 09h30 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - March 09, 2016) - The CEO just didn't feel right. Experts from two of the largest and most well-known management consulting firms in the world had told him the contact...
The Future of Knowledge Management
07 mars 2016 12h00 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - March 07, 2016) - As contact center consulting experts engaged with dozens of Fortune 500-class clients, Eventus has a unique perspective on the world of customer...
Modernizing Siebel Could Be Simpler Than You Thought
01 mars 2016 17h00 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - March 01, 2016) - Modern Siebel? Isn't that an oxymoron? While people use many adjectives to describe Siebel, modern typically is not one of them. However, Siebel users...
Eventus Solutions Group Successfully Passes SOC 2 Type II Audit
16 févr. 2016 06h30 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - February 16, 2016) - Eventus Solutions Group today announced receipt of its Service Organization Control (SOC) 2 Type II attestation engagement report. This report...