Global Travel Company Books With Eventus to Optimize Worldwide Contact Center Footprint
10 févr. 2016 07h00 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - February 10, 2016) - Contact center executives strive to balance two competing objectives: providing excellent service and doing so efficiently. The executives running...
Why Is Customer Support so Much Better on Twitter?
08 déc. 2015 16h34 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - December 08, 2015) - Our Managing Director Craig Tobin knows a thing or two about customer engagement. That is one reason he co-founded one of the industry's leading contact...
Eventus Contact Center Consulting Experts Help Transportation Firm Get Smart About Customer Engagement
15 oct. 2015 14h30 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - October 15, 2015) - In the Age of the Customer in which we all now live and work, surveys consistently show consumers prefer answering their own questions via a self-service...
Four Key Drivers for 311 2.0 Customer Engagement Initiatives
13 oct. 2015 11h30 HE
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Eventus Solutions Group
DENVER CO--(Marketwired - October 13, 2015) - We have written a couple times already this year about what we call “311 2.0,” the next generation of customer engagement capabilities now being...
Eventus Solutions Group Contact Center Consulting Expert to Present at Oracle OpenWorld
06 oct. 2015 12h00 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - October 06, 2015) - Eventus Solutions Group today announced that Doug Dostal, Senior Director CRM Architecture, will be speaking at Oracle OpenWorld 2015. Mr. Dostal will be...
The Importance of Service Standards to a Customer Engagement Strategy
05 oct. 2015 12h48 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - October 05, 2015) - In an era where customers have more choice than ever before, companies must differentiate themselves not only by the products and services they sell, but...
What Does Your Service Cloud Partner Know About Customer Engagement Strategy?
01 oct. 2015 11h30 HE
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Eventus Solutions Group
DENVER CO--(Marketwired - October 01, 2015) - Earlier this year, we published a whitepaper called “12 Questions to Ask your Service Cloud Implementation Partner”. The fourth question our contact...
Large Retailer Turns to Eventus Managed Services to Keep Oracle Service Cloud Aligned with its Continuously Changing Business
30 sept. 2015 12h51 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - September 30, 2015) - Once all the hard work has been done to plan and build out a strategic customer engagement initiative, the last "to do" is to put in place suitable and...
Leading Retailer Turns to Eventus Contact Center Consultants for Major Cloud CRM Initiative
26 août 2015 12h00 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - August 26, 2015) - In the Age of the Customer, consumers increasingly expect retailers to provide a seamless experience across both physical stores and digital channels....
Major Financial Service Firm Overhauls Its Customer Engagement Strategy With Eventus Solutions Group
04 août 2015 10h30 HE
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Eventus Solutions Group
DENVER, CO--(Marketwired - August 04, 2015) - Financial services organizations are facing a double whammy. While many are still recovering from the Great Recession, they are also adjusting to the...