Avaya Garners 2012 North American Market Share Leadership Award for Inbound Contact Center Routing Systems from Frost & Sullivan BASKING RIDGE, NJ--(Marketwire - Sep 13, 2012) - Avaya leads with more than one third of the total market share for inbound contact center systems -- more than the...

Avaya Boosts the Seamless, Customer Service Experience That Builds Brands BASKING RIDGE, NJ--(Marketwire - Aug 15, 2012) - Company highlights the ROI of next generation customer service at industry conference Brand imperative...

High Customer Expectations Driving Top Hospitality Organizations to Improve the Guest Experience BOSTON, MA--(Marketwire - November 10, 2009) - The top pressure hospitality organizations face in upgrading the guest experience is high service level expectations, according to the Aberdeen Group...

Top Hospitality Performers Reveal How They Improve Guest Experience BOSTON, MA--(Marketwire - October 27, 2009) - The top pressure hospitality organizations face in upgrading the guest experience is high service level expectations, according to the Aberdeen Group...

Sage SalesLogix and ACT! by Sage Receive Product of the Year Awards From Customer Interaction Solutions Magazine SCOTTSDALE, AZ--(Marketwire - December 22, 2008) - Sage North America announced today that Technology Marketing Corporation (TMC®)'s Customer Interaction Solutions® magazine...