Leading Utilities Increase Customer Engagement Through Communication Despite Inflation LIVONIA, Mich., Dec. 14, 2022 (GLOBE NEWSWIRE) -- A new Cogent Syndicated report from Escalent finds that despite rising energy costs, some stand-out utilities have scored well above their industry...

Texas Customers Are Shopping for New Retail Electric Providers as Overall Brand Trust Declines LIVONIA, Mich., Sept. 28, 2022 (GLOBE NEWSWIRE) -- A striking 41% of Texas retail electric provider (REP) customers have indicated they plan to shop for a new REP in the next year. Declining level...

Business Customers Question Their Utility’s Commitment to Communities and the Environment LIVONIA, Mich., July 07, 2022 (GLOBE NEWSWIRE) -- Businesses’ trust in their utility is on the decline and more than one factor is to blame. After reaching a historic peak in the Brand Trust Index...