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Bank of America Experiences Operational Efficiencies With Cisco Unified Communications System Deployed by EDS
EDS Installs Cisco's 10 Millionth IP Phone for Financial Services Leader; Technology Driving Business Transformation and Higher Levels of Customer Service
| Source: Cisco Systems
SAN JOSE, CA -- (MARKET WIRE) -- November 20, 2006 -- Cisco® (NASDAQ : CSCO ) today announced the
shipment of its 10 millionth Cisco Unified Internet Protocol (IP) Phone
which has been delivered to Bank of America, one of the world's largest
financial institutions. Bank of America, working with its integration
partner EDS, has deployed the phone as part of an ongoing project that is
fueling business transformation and next-generation retail banking service
innovations.
Bank of America began piloting Cisco Internet Protocol (IP) telephony
technology two years ago through its systems integration and services
partnership with EDS. The project was the beginning of a large-scale
migration to consolidate many multiple networks onto a single voice, video
and data IP infrastructure. Since then, the bank has rolled out thousands
of Cisco Unified IP Phone 7960G handsets mostly in its retail banking
centers and branch and remote enterprise offices as part of a network
architecture that delivers ubiquitous voice services across the
organization. By replacing its private branch exchanges (PBXs) with a
single centralized IP communications network using Cisco Unified
CallManager software and Cisco Unified IP Phones, Bank of America has
improved operational efficiencies, reduced system management and
maintenance costs, and enhanced customer service.
"Bank of America's deployment of a single Unified Communications platform
is part of a long-term strategy to lower costs and enhance customer
service," said Craig Hinkley, senior vice president, network services, at
Bank of America. "With the design and integration expertise from EDS, and
the advanced IP communications technology from Cisco, we are continuing our
phased rollout of a common communications architecture that is delivering
real business benefits. Our network operations have been streamlined and
our customer service capabilities have been enhanced, but we expect even
greater returns when we scale the network, add new innovative services and
integrate voice into our business applications."
Beyond the installation of Cisco's desktop IP phones, Bank of America is
using Cisco Unified Wireless IP Phone 7920 handsets in many of its retail
banking centers to enable employee mobility within the branch and provide
more personal customer interactions. As part of this ongoing upgrade, Bank
of America is also deploying Cisco's Unified CallManager software, and the
Cisco Unity voice messaging system, an IP-based solution that combines
traditional voicemail functionality with a Web browser, allowing users to
access and manage voice messages from a phone or from a PC.
"EDS and Cisco continue to provide Bank of America with innovations for
optimizing their customer interactions and transactions," said Dennis
Stokley, EDS vice president for global network design, capabilities,
portfolio and operations. "Beginning with a converged IP network supported
by our world-class services, we are helping Bank of America implement a
communications infrastructure that allows them to innovate around customer
service while enhancing their operational efficiencies and increasing
productivity of their employees."
"Large organizations worldwide are optimizing resources and driving
business transformation through Cisco Unified Communications systems, and
Bank of America is an outstanding example of this trend," said Barry
O'Sullivan, vice president and general manager for Cisco's IP
Communications business unit. "Teaming with our strategic alliance partner
EDS, Cisco is helping Bank of America improve its business communications
capabilities, and enabling the deployment of next-generation Unified
Communications applications. The deployment of our 10 millionth IP phone
within seven years of Cisco entering the market is a significant milestone
illustrating the rapid adoption of Cisco IP voice technology globally."
About EDS
EDS is a leading global technology services company delivering business
solutions to its clients. EDS founded the information technology
outsourcing industry more than 40 years ago. Today, EDS delivers a broad
portfolio of information technology and business process outsourcing
services to clients in the manufacturing, financial services, healthcare,
communications, energy, transportation, and consumer and retail industries
and to governments around the world. Learn more at www.eds.com.
About Cisco
Cisco (NASDAQ : CSCO ) is the worldwide leader in networking that transforms
how people connect, communicate and collaborate. Information about Cisco
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