-- 89% closely align service parts planning with procurement/supply management -- 82% have a VP or higher executive overseeing P&L for service operations -- 68% adopt standard, trackable processes for parts pick-up and drop-off (PUDO) -- 96% frequently measure impact of service parts fill rates, customer service levels on overall profitabilityBased on the research, the report authors recommend that service organizations consider the following strategies to improve last mile service parts execution:
-- Replace localized parts management processes with a single, integrated set of best practices that touch all elements of parts fulfillment, from forecasting and procurement to logistics, storage and returns. -- Position and provision spare parts according to SLA commitments. -- Audit parts supply chain processes at least twice per year, more frequently if possible. -- Enhance technician visibility to part inventories and enable them to order service parts.Nearly 170 companies participated in this quantitative study, including Canon Australia, Fujitsu Siemens, Northrop Grumman, and Sun Microsystems. This study is made available to the public through the underwriting of: Kuehne + Nagel Inc., Choice Logistics, RedPack Network and Smart Software. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=3976 About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
Contact Information: Media Contact: Sumair Dutta Aberdeen Harte-Hanks (617) 854-5298 sumair.dutta@aberdeen.com