Contact Information: eGain media contact: Connie Pheng Phone: 650-230-7449 Email: pr@egain.com
eGain Named to KMWorld Magazine's "100 Companies That Matter in Knowledge Management"
eGain Recognized Again by KMWorld for Its Leadership in Knowledge Management Software, Services and Innovative Best Practices
| Source: eGain Communications Corporation
MOUNTAIN VIEW, CA--(Marketwire - February 25, 2008) - eGain Communications Corporation (OTCBB : EGAN ), provider of the industry's top-rated* customer service and knowledge
management software for in-house or on-demand SaaS deployment, announced
today that KMWorld (www.kmworld.com) named eGain to the 2008 list of "100
Companies that Matter in Knowledge Management."
KMWorld's list of "100 Companies that Matter in Knowledge Management" is
selected by knowledge management practitioners, theorists, analysts,
vendors, and customers and represents the list of vendors that make the
most impact in the space.
Used primarily for customer service and support through multichannel
contact centers and self-service, eGain's knowledge management software
offers comprehensive capabilities for knowledge capture, adaptive content
management, easy integration with existing enterprise content assets, and
flexible information access through dynamic FAQs, search, browse, guided
help, natural language processing and experiential interfaces such as
chatbots. The solution includes two decades of best practices and is used
by blue-chip clients around the world to:
-- Improve first-contact resolution, customer service quality, consistency
and compliance
-- Increase agent productivity and curb support costs
-- Boost revenue through contextual upsell and cross-sell
-- Enhance brand loyalty
The solution is an integral part of eGain Service™, the industry's most
comprehensive software suite for multichannel customer service and
knowledge management.
"We have long held that the true essence of knowledge management is an
attitude, a single-minded commitment to improvement. And companies on our
list simply must emphasize an abiding determination to serve their most
important constituency: their customers. They must also show agile
innovation combined with a full understanding of the forces that affect,
and will affect, their customers," said Hugh McKellar, KMWorld editor in
chief.
"For over a decade, eGain has been a pioneering force in the customer
service and knowledge management space, with a long track record of adding
business value to enterprises worldwide," said Ashu Roy, CEO of eGain. "We
are honored to be a part of KMWorld's '100 Companies That Matter in
Knowledge Management.'"
The 2008 list of "100 Companies that Matter in Knowledge Management" will
be published in the March issue of KMWorld magazine.
About KMWorld
The leading information provider serving the knowledge, document and
content management systems market, KMWorld informs more than 50,000
subscribers about the components and processes -- and subsequent success
stories -- that together offers solutions for improving business
performance. KMWorld is a publishing unit of Information Today, Inc.
About eGain
eGain (OTCBB : EGAN ) is a leading provider of multichannel customer service
and knowledge management software for in-house or on-demand SaaS
deployment. For more than a decade, the world's largest companies have
relied on eGain to transform their traditional call centers, help desks,
and web customer service operations into multichannel customer interaction
hubs. Based on the Power of One™, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs
enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact center
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental
Europe).
About eGain Service
eGain Service™ is the industry's most comprehensive software suite for
multichannel customer service and knowledge management. Available
on-premise or on-demand, eGain Service includes integrated, award-winning
applications for call tracking and resolution, case management, contact
center knowledge management, multi-modal web self-service, email
management, chat, web collaboration, fax and postal mail management,
notifications, and service fulfillment.
eGain Service is built on eGain CIH™, the industry's most integrated and
flexible customer interaction hub platform. Based on a 100% J2EE
architecture, it includes out-of-the-box integration with leading business
applications, content management systems, and call center infrastructure
solutions. With its fine-grained service-oriented architecture (SOA), the
eGain CIH platform enables rapid development of powerful applications. For
more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp.
*Source:
2007 Forrester Wave™ report on interaction-centric customer service
management software: #1 in "strategy," "customer service," "product
capabilities," "architecture and platform," "product strategy," "corporate
strategy," and "customer base"
2006 Forrester Wave report on eService: Rated as a leader in current
offering and strategy with the highest scores in 14 enterprise-critical
criteria
2005 Forrester Wave on eService: Rated #1 in "current offering"
2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel,
Cross-Lifecycle Customer Service -- overall capabilities, knowledge
management, architecture and analytics
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.