Contact Information: eGain EMEA media contact: Hilary de Rover eGain Communications Ltd Tel: +44 (0) 1753 464689 Email: hderover@egain.com
Cystelcom, Verint & eGain Communications Combine Forces at Cisco Expo 2008 in Madrid
| Source: eGain
MADRID, SPAIN--(Marketwire - March 27, 2008) - eGain Communications (OTCBB : EGAN ), Cystelcom
Sistemas and Verint will come together to present their latest Contact
Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 - 2
April (Stand 7).
This initiative combines the forces of these three leading providers and is
designed to help organisations increase their contact centre performance,
maximize visibility and productivity of agents, improve sales and customer
relationship performance and deliver significant cost savings.
Cystelcom, Verint and eGain will each bring their unique Contact Centre
solutions to the visitors of Stand 7 at this Cisco event. Leveraging years
of expertise and core strengths in customer service, quality-monitoring
processes, productivity improvement, and contact centre
analysis/evaluation, these three vendors deliver revenue-generating,
cutting-edge solutions that meet the needs of large mobile operators,
content providers and contact centres and enable organizations to optimize
communication, improve business productivity, reduce costs and increase
customer satisfaction.
This conference gathers the most important CIOs in the Spanish market and
will take place in Madrid at Círculo de Bellas Artes, C/ Alcalá, 42 (Acceso
por c/ Marqués de Casa Riera), 28014 Madrid, España.
For more information about the event please see:
http://www.cisco.com/web/ES/expo/index.html
About eGain
eGain (OTCBB : EGAN ) is a leading provider of multichannel customer service
and knowledge management software for in-house or on-demand SaaS
deployment. For more than a decade, the world's largest companies have
relied on eGain to transform their traditional call centres, help desks,
and web customer service operations into multichannel customer interaction
hubs. Based on the Power of One™, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs
enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact centre
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: London: +44 (0) 1753 464646; Dublin: +353 1 8373085; Netherlands:
+31(0) 205708934; Italy: +39 2 46712239 and United States: +1 800 821 4358.
About Cystelcom Sistemas
Founded in 1993, Cystelcom Sistemas is a leading provider of intelligent
communications solutions for multi-channel contact centers and 3G
telephony. As an industry innovator, Cystelcom provides standalone and
integrated back-office, contact center and video contact center solutions
that optimize communication, increase business efficiency, reduce costs and
increase customer satisfaction. Cystelcom delivers revenue-generating,
cutting-edge solutions and services that meet the needs of mobile
operators, content providers and contact centers. Cystelcom solutions are
built on unique, open technologies and leverage strategic relationships
with telecom operators, value-added technology providers and system
integrators. Cystelcom is headquartered in Madrid, Spain.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions™ was formed as a result of the
company's successful combination with workforce optimisation provider
Witness Systems. Verint Witness Actionable Solutions enables organisations
to capture and analyse customer interactions, improve workforce performance
and optimise service processes in contact centre, branch and back-office
operations. With the industry's broadest portfolio of innovative solutions
for customer service analytics, workforce optimisation, quality
monitoring/full-time recording, workforce management, eLearning,
performance management and customer surveys, Verint Witness Actionable
Solutions helps companies uncover business trends, discover the root cause
of employee and customer behaviour, and power the right decisions to help
ensure service excellence and achieve continuous performance improvement
across every aspect of customer operations.
About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading
provider of actionable intelligence solutions for an optimised enterprise
and a safer world. Today, more than 10,000 organisations in over 150
countries rely on Verint solutions to perform more effectively, build
competitive advantage and enhance the security of people, facilities and
infrastructure. Visit us at our website www.verint.com.