SHL Announces Results of 2008 Client Survey
Product Usefulness and Customer Service Cited as "Excellent"
| Source: SHL
PRINCETON, NJ--(Marketwire - June 23, 2008) - SHL, a world-leading provider of objective employment assessment
and development solutions, today announced the results of its 2008 Client
Feedback Survey. More than 100 SHL clients, including CEOs, HR managers,
recruiters and consultants, responded to the survey, which was distributed
via e-mail.
"Hiring top talent" was identified as the number one HR issue across all
surveyed organizations, with internal development, leadership development,
retaining staff, succession planning, and identifying and nurturing
talented people following closely behind. By providing objective assessment
solutions, SHL gives companies the tools and techniques required to land
and retain top talent.
Survey respondents indicated that SHL's product usefulness and delivery
were "excellent," while SHL's software scored an average of "good," which
included ranking the effectiveness of SHL's Internet software and PC
software, as well as the resolution of software-related issues. Notifying
customers of new products scored an "excellent" rating on average.
SHL's
consulting services, which are available in 40 countries covering 30
languages, received "excellent" ratings in the areas of quality of service,
project closure (how effectively SHL consultants completed a project), and
overall usefulness of the consulting intervention to an organization.
In the operational areas of SHL, there was an equal split between
"excellent" and "good." Feedback in the areas of invoicing and statement
processing, as well as customer notification of new products, indicated
room for improvement, which SHL plans to address.
"Hearing from our customers on a regular basis enables us to continually
improve our processes and solutions in meaningful ways," stated Dr. Hennie
Kriek, president, Americas, SHL. "While we enjoy receiving positive
comments, it is the constructive feedback from our clients that enables us
to improve upon our performance and ultimately meet their business and
recruiting needs."
About SHL Group Limited
SHL is a world-leading provider of objective employment assessment and
development solutions. The company supports organizations in the selection,
recruitment, promotion, succession planning and development of talented
people at all levels and across all sectors. Operating in 40 countries and
more than 30 languages, the SHL Group devises innovative approaches to help
organizations increase productivity and gain competitive advantage through
the more effective use of their human capital. SHL has over 15,500
organizations as clients, including many of the Global and Times Top 1000,
and is recognized as the foremost provider of objective assessment products
in the world. For more information, please visit www.shl.com.