MEMPHIS, Tenn., May 19, 2009 (GLOBE NEWSWIRE) -- First Tennessee Bank, a subsidiary of First Horizon National Corp. (NYSE:FHN), ranked second in the Southeast region in the 2009 J.D. Power and Associates Retail Banking Satisfaction Study(sm), maintaining its position as a high-performing bank that consistently provides an exceptional level of customer satisfaction.
First Tennessee performed particularly well in the study in convenience, fees, and transactions.
"A steadfast commitment to superior customer service has been a top priority for First Tennessee since the bank began operating 145 years ago this year," said Charles Burkett, president of banking for First Tennessee. "We appreciate the recognition from J.D. Power and Associates and its reflection on the dedication of our employees who make the bank's success possible."
The 2009 study was based on more than 28,000 responses from households across the nation about their experiences with their primary banking providers. Financial institutions across seven predefined geographic regions were included in the study.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About First Horizon
The 6,000 employees of First Horizon National Corp. (NYSE:FHN) provide financial services through about 200 bank locations in and around Tennessee and 21 capital markets offices in the U.S. and abroad. First Tennessee has the leading combined market deposit share in the 17 Tennessee counties where it does business and one of the highest customer retention rates of any bank in the country. FTN Financial is an industry leader in fixed income sales, trading and strategies for institutional clients in the U.S. and abroad. FHN has been recognized as one of the nation's best employers by AARP and Working Mother magazines. More information can be found at www.fhnc.com.
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