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Mitchell's Content Concierge Delivers Shops the Latest OEM Repair Information
New Service Options Give Technicians the Ability to Immediately Obtain Hard-to-Find OEM Data via Live and Online Customer Service
| Source: Mitchell International
SAN DIEGO, CA--(Marketwire - September 21, 2009) - Mitchell International, Inc., a leading
provider of information, workflow and performance management solutions to
the Property & Casualty claims and Collision Repair industries, today
announced availability of its Content Concierge Service for the Mitchell
Information Center -- helping collision repair shops keep pace with the
demanding task of locating the OEM collision repair information required to
complete the repair. Mitchell's Content Concierge Service provides
technicians several options to access this critical repair data via both
live and online customer service -- an essential need as technicians become
increasingly more dependent on OEM repair guidelines to restore today's
complex vehicles to pre-accident condition.
The new Content Concierge is a welcome addition to the Mitchell Information
Center -- the industry's ultimate source of collision repair know-how. The
Content Concierge provides technicians with new ways to access OEM repair
information, which can be challenging to locate due to the sheer volume of
specifications and repair data published by the OEMs as well as the delay
in repair information available for the latest vehicle models. Shops have
several options to obtain the information they need including an online
customer service form, an 800-customer service line, or email and fax
services to obtain the needed OEM repair info. Live and online content help
is provided at no charge to Mitchell Information Center customers, and most
responses are turned around within an hour.
Peter Lovasz, Director of Product Management for Mitchell International,
commented, "Mitchell understands how important it is for our collision shop
customers to maximize their technician's productivity to manage cycle times
and improve customer service satisfaction levels. We are pleased to offer
the Content Concierge service to the industry as a way to help keep
technicians focused on the repair itself and cut down on the time consuming
activities associated with hunting down hard to find OEM repair data."
Mitchell Information Center (www.mitchellinformationcenter.com) is a
user-friendly, searchable database of historical vehicle repair reference
data that spans up to 30 years and leverages Mitchell's 63 years of
collision industry expertise. The portal provides access to critical repair
information that helps collision repair facilities to efficiently and
profitably restore vehicles to pre-accident conditions in a safe and timely
manner.
"The Content Concierge Service allows Mitchell to further extend our
award-winning customer service to the collision repair community and
reinforces our commitment to providing shops with the tools they need to
power their business," added Marc Brungger, Executive Vice President of
Auto Physical Damage for Mitchell International.
Collision repairers are encouraged to visit
www.mitchellinformationcenter.com or contact Mitchell International at
(800) 238-9111 for more information and a free trial complete with Content
Concierge Service.
About Mitchell International, Inc.
Mitchell International (www.mitchell.com) is a leading provider of
information and workflow solutions to the Property & Casualty Insurance
Claims and Automotive Collision Repair industries. The company's
comprehensive solution portfolio streamlines the entire auto physical
damage, bodily injury and workers compensation claims processes. Mitchell
enables millions of electronic transactions between more than 30,000
business partners each month to enhance partner productivity,
profitability, and customer satisfaction.