TORONTO, Oct. 16, 2009 (GLOBE NEWSWIRE) -- Canadian customer service software company Customer1 Corporation will demonstrate its award winning CRM and helpdesk software solutions for the first time in the Middle East during GITEX Technology Week in Dubai, October 18-22, 2009.
"This Middle East debut is an important phase in our global rollout. I look forward to meeting new regional partners, distributors and resellers and previewing our newest product in both Arabic and Farsi to interested companies," commented Omar Zaibak, Marketing Manager at Customer1 Corporation.
Customer1 will be demonstrating its innovative CRM customer service and helpdesk software solutions at the Canadian Pavilion, Hall 2. "This is an excellent opportunity to share best practices with leading service providers in the region. We look forward to exploring potential partnerships and discussing the dynamics which are driving today's marketplace," said Harold Hutchinson, Customer1's Chief Knowledge Officer.
Currently being used by leading organizations in 8 countries and 9 languages, Customer1 CRM software provides contact centers with faster deployment at a lower service cost driving higher agent productivity and enhanced customer service levels.
Customer1 solutions deliver powerful, knowledge-based management by providing an efficient agent desktop, real-time business intelligence reporting and an intuitive workflow functionality which reduces costs and improves service levels.
Now both customers and employees can benefit from a cost-effective and intelligent CRM solution in Arabic and Farsi, planned for release early in 2010, backed by an innovative and flexible Canadian software developer (offices in Toronto, Ontario and Charlottetown, Prince Edward Island) with unparalleled insights into Middle Eastern enterprise culture.
About Customer1
Customer1 Corporation provides innovative Contact Center CRM software solutions, including Web-based Customer Self Service, Issue Management and Help Desk applications for the Customer Service and Contact Center Industry. Our customers have a competitive edge. To find out more visit www.customer1.com
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