Contact Information: For More Information, Contact: Chris Durkin 404 671 3867
RouteMatch Software Forms Strategic Alliance With Ontira Communications for Delivering Interactive Voice Response (IVR) to Transit Agencies
Partnership Allows for Transportation Agencies to Seamlessly Integrate Scheduling and Dispatching Software With Interactive Voice Response; Paratransit Riders Get 24-Hour Automated Ride Information -- a Compelling 'Best of Breed' Offering
| Source: RouteMatch Software
ATLANTA, GA--(Marketwire - January 19, 2010) - RouteMatch Software, Inc. today announced it
has formed a strategic alliance with Ontira Communications, Inc., a leading
provider of Automated Traveler Information Systems (ATIS) for the
transportation industry. Under terms of the alliance, RouteMatch, a leading
provider of scheduling and dispatching software, will integrate and package
Ontira's HandyLine™ solution into the RouteMatch Suite of software.
This integration will benefit RouteMatch customers by providing 24x7 access
to trip information over the telephone. Additionally, customers will be
proactively notified about upcoming trips through telephone and/or
email/SMS.
HandyLine works in conjunction with a variety of media including
Interactive Voice Response (IVR). Registered users of this service can
receive reminder notifications of their upcoming demand response trips and
confirm and cancel them using the self-service IVR. This service benefits
the transit agency by reducing the number of routine inquiries about
upcoming trips, allowing them to focus on providing better service for more
complex requests. As a result agencies can handle more incoming calls
without incurring increased costs.
HandyLine™ optional modules include automated trip booking, automated
speech recognition, and Email / SMS support. In addition, RouteMatch and
Ontira are exploring multi-modal trip planning features to offer riders
even more options when planning a trip.
The comprehensive product will benefit all of RouteMatch's customers by
offering a lower barrier of entry to providing self-service and
notification features to their riders.
About Ontira Communications, Inc.
Incorporated in 1984, Ontira has evolved from a transportation technology
consulting firm and software developer into a total communication solutions
provider. Ontira's solutions deliver a single platform to deliver relevant
real-time information to your riders through a variety of mediums including
web, telephony IVR, Wireless Devices, SMS / Email, and Outbound
Notifications. Ontira is a leading provider of IVR in the transit
industry, with over 80 installations at transit agencies throughout North
America. Additional information about Ontira Communications can be found
at www.ontira.com or by calling 416-915-9593
About RouteMatch Software
RouteMatch is the leading provider of transit ITS software and solutions.
Founded in 1999, the company is headquartered in Atlanta, GA, and its
software is currently in use at more than 275 sites in 45 states across the
U.S. and has experienced one of the fastest growth rates within the
industry in the past four years. Targeting private and public sector
passenger transportation providers, the company's products address routing,
scheduling, dispatching, billing, reporting, fixed route CAD/AVL,
paratransit and fixed route integration, business intelligence,
transportation coordination and more. Additional information about
RouteMatch's ITS technologies is available at www.routematch.com or by
calling RouteMatch toll-free at 1-888-840-8791.