Luxembourg, 27 September 2012 – As previously announced, Transcom’s operations
in Credit Management Services (CMS) are now managed as a separate business unit,
in order to ensure the right level of management attention and focus on driving
operational efficiency and growth in this important and distinct area of the
business.
In addition and as previously disclosed, Transcom’s operations in the Baltic
countries now form part of the North region, rather than the former West &
Central region (now renamed as Central Europe).
Transcom today released comparative financial information in the segment
reporting structure to be adopted in Q3 2012, reflecting the changes described
above. The segment reporting change affects only the segment composition and
does not change the Transcom Group’s consolidated results as previously reported
to the market.
New segment reporting structure – regional breakdown of group results
(underlying performance, excluding restructuring costs
Q2 2012 Q1 Q4 Q3 2011 Q2 2011 Q1 2011
2012 2011
Net
Revenue
(€m)
North 38.0 33.2 33.0 36.4
38.1 37.9
Central 14.0 13.5 13.8 13.9
Europe 14.0 14.3
South 25.7 20.2 25.0 25.9
24.6 21.4
Iberia 28.9 26.7 26.7 27.0
30.6 28.5
North 27.0 24.6 21.8 26.1
America & 25.4 25.8
AP
Total CRM 133.6 118.3 120.3 129.3
132.7 128.0
CMS 13.8 14.4 13.9 14.7
14.4 14.9
Total 147.4 132.7 134.3 144.1
147.1 142.8
Gross
Profit
(€m)
North 5.1 6.0 4.3 6.7
5.8 7.6
Central 2.6 3.0 2.9 3.1
Europe 2.6 2.2
South 3.3 1.5 2.2 1.0
2.4 2.3
Iberia 6.0 5.5 5.3 5.4
6.2 5.2
North 6.9 5.0 3.1 4.8
America & 6.2 5.8
AP
Total CRM 23.9 21.1 17.7 21.0
23.2 23.1
CMS 3.4 4.1 3.8 4.3
4.0 4.5
Total 27.3 25.2 21.5 25.3
27.2 27.6
EBITA
North 0.5 2.0 (0.3) 2.8
1.4 3.9
Central 0.6 0.1 0.5
Europe (0.4) (0.2) (1.3)
South (0.6) (1.7) (1.4) (2.1)
(1.1) (2.3)
Iberia 1.4 1.3 1.0 1.4
1.8 1.3
North 1.0 0.0 (2.3) (0.7)
America & 0.3 (0.5)
AP
Total CRM 1.9 2.2 (2.8) 2.0
2.1 1.2
CMS 1.4 1.4 0.9 1.3
1.4 1.4
Total 3.4 3.6 (1.9) 3.2
3.5 2.7
New segment reporting structure – regional breakdown of group results (including
restructuring costs)
Q2 Q1 2012 Q4 Q3 2011 Q2 2011 Q1 2011
2012 2011
Net
Revenue
(€m)
North 33.2 33.0 36.4
38.0 38.1 37.9
Central 13.5 13.8 13.9
Europe 14.0 14.0 14.3
South 20.2 25.0 25.9
25.7 24.6 21.4
Iberia 26.7 26.7 27.0
28.9 30.6 28.5
North 24.6 21.8 26.1
America & 27.0 25.4 25.8
AP
Total 132.7 118.3 120.3 129.3
CRM 133.6 128.0
CMS 14.4 13.9 14.7
13.8 14.4 14.9
Total 147.1 132.7 134.3 144.1
147.4 142.8
Gross
Profit
(€m)
North 6.0 3.6 6.7
5.1 5.8 7.6
Central 3.0 1.9 3.1
Europe 2.6 2.6 2.2
South 1.5 (0.2) 1.0
3.3 2.4 2.3
Iberia 5.1 4.6 5.4
6.0 6.2 5.2
North 5.0 2.5 4.8
America & 6.9 5.5 5.8
AP
Total 20.7 12.5 21.0
CRM 23.9 22.5 23.0
CMS 4.0 1.4 4.3
3.4 4.0 4.6
Total 24.8 13.9 25.3
27.3 26.5 27.6
EBITA
North (0.2) (1.7) 2.8
0.5 1.4 3.9
Central (0.0) (1.9) 0.5
Europe (1.4) (0.2) (1.3)
South (6.9) (5.1) (2.1)
(0.6) (1.1) (2.3)
Iberia 0.6 (0.2) 1.4
1.4 1.8 1.3
North 0.0 (15.4) (0.7)
America & 1.0 (1.0) (0.5)
AP
Total 0. (6.5) (24.3) 2.0
CRM 0.9 8 1.2
CMS 1.4 (1.8) 1.3
1.4 1.4 1.4
Total (5.1) (26.1) 3.2
2.4 2.2 2.7
# # #
For further information, please contact:
Johan Eriksson, President and CEO +46 70 776 80 22
Marcus Süllmann, CFO +352 691 755
060
Stefan Pettersson, Head of Investor Relations +46 70 776 80 88
About Transcom
Transcom is a global outsourced service provider entirely focused on customers,
the service they experience and the revenue they generate. Our customer
management and credit management services are designed to strengthen our
clients’ customer relationships and secure their revenue streams.
Our broad service portfolio supports every stage of the customer lifecycle, from
acquisition through service, retention, cross and upsell, then on through early
and contingent collections to legal recovery. Expert at managing both customers
and debt, we make a positive contribution to our clients’ profitability by
helping them win customers, maintain their loyalty and secure their payments.
And, while our services are designed to maximize revenue, our delivery
operations are built to drive efficiency. Through our global network we can
provide service in any country where our clients have customers, accessing the
most appropriate skills and deploying the best communication channels in the
most cost effective locations.
Every day we handle over 600,000 customer contacts in 33 languages for more than
350 clients, including brand leaders in some of today’s most challenging and
competitive industry sectors. The experience we gain is used to constantly
refine our service portfolio and business processes, allowing us to respond
quickly to changing market conditions and client requirements.
Transcom WorldWide S.A. Class A and Class B shares are listed on the Nasdaq OMX
Stockholm Small Cap list under the symbols ‘TWW SDB A’ and ‘TWW SDB B’.
PRO FORMA COMPARABLE FIGURES FOR TRANSCOM’S NEW SEGMENT REPORTING STRUCTURE
| Source: Transcom WorldWide S.A.
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